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- Home
- Ticket Attachments Tab
- Tickets
- Logging in to Your Teamwork Desk Account
- Help Docs
- Create an Inbox
- Inboxes Overview
- People
- Editing an Inbox Email Signature
- Setting up Your Customer Portal
- Adding DNS Records to Verify Your Domain
- Forward a Ticket
- Viewing Tickets
- Webhooks
- Purchase a Teamwork Desk Subscription
- Creating and Editing Canned Responses
- Update Your Notification Settings
- Adding a Note to a Ticket
- Enabling Ticket Time Tracking
- Setting up External Forwarding to an Inbox
- Using Custom Fields on Tickets
- Enabling Teamwork Desk from Teamwork.com
- Adding Agents to Your Site
- Forwarding Emails to Teamwork Desk from Gmail
- Create a Task via a Ticket
- Difference Between Agents and Part-Time Agents
- Using the Desk API to Integrate with Your Own or Third Party Applications
- Creating an Embeddable Contact Form for Your Site
- Using Your Own SMTP Server to Send Emails
- Create and Enable Auto Replies
- Importing Tickets
- Managing Tags
- Ticket Sources
- Export Options for Teamwork Desk
- Setting Company Permissions for the Customer Portal
- Understanding Companies
- Logging Time on Tickets
- Merge Tickets
- Teamwork Desk Reports
- Create a New Ticket or Message
- Teamwork Desk Email Sending Issues
- Allow or Block a Sender
- Completing a Task in Teamwork Desk
- Custom Views
- Using Variables
- Modifying Ticket Properties from Your Email Client
- Import Tickets from Freshdesk
- Expected Behavior for CC and BCC on a Ticket Thread
- Working with the Customers Area
- My Profile
- Adding a Custom Domain Name for Your Site
- Change Your Teamwork Desk Subscription Plan
- Importing Customers via CSV
- Working with the Help Docs Area
- Importing Companies via CSV
- Permissions - An Overview
- Import Tickets from Zendesk
- Task Options on a Ticket
- Working with the Companies Area
- Editing Your Profile Preferences
- Working with the Agents Area
- Adding a New Custom Field
- Understanding What Your Customer Will See in Your Reply
- Forwarding Emails to Teamwork Desk from Outlook
- Ticket Statuses
- Manage Site Settings
- Create Custom Views
- Creating Tickets from a Form on Your Website
- Using the Gmail Add-On
- Move Tickets to Another Inbox
- Cancel Your Teamwork Desk Subscription
- Submitting a Ticket Through the Customer Portal
- Enabling the Ticket ID Setting
- Adding a New Company
- Changing the Appearance of Your Customer Portal
- Changing the Ticket Editor Language
- Integrating with Teamwork.com
- Upgrading an Agent to a Site Administrator
- Updating Your Timezone
- Adding a Custom Domain for Your Customer Portal
- Changing the Customer Associated with a Ticket
- Create a Help Docs Site
- Enabling Happiness Ratings
- Reopening a Task on a Ticket
- Viewing and Managing Article Revisions
- Manage Help Docs Site Settings
- Updating a Customer's Individual Customer Portal Permissions
- Using the My Tickets Section
- Enabling Two-factor Authentication for Your Profile
- Customizing Inbox Columns
- Teamwork Desk Time Tracking Settings
- Exporting Companies
- Changing the Appearance of Your Help Docs Site
- Changing Your Teamwork Desk Password
- Replying to a Ticket via your Personal Email
- Ticket Collision Detection
- Why Can't I Edit the Company on a Customer's Profile?
- Help Docs Authentication Options
- Using the Starred Inboxes View
- View Your Subscription Invoices and Payments
- Generating an API Key
- Using Spam Thresholds
- Creating a New Ticket from an Existing Ticket
- Auto-closing a Ticket
- Teamwork Desk Integration Options
- Teamwork Desk Offline Billing
- Using Zapier and Teamwork Desk
- Setting up Email Forwarding in cPanel
- View Your Subscription Summary
- Resetting Your Teamwork Desk Password
- Teamwork Desk Notification Bell
- Adding a Ticket ID into Canned Responses
- Spam Filtering
- Using Markdown
- Change Your Subscription Invoice Email Address
- Teamwork Desk Mobile Push Notifications
- Assign or Reassign a Ticket
- Insights
- Update Your Payment Details
- Using the Ticket Editor
- Teamwork Desk Account Limits
- Integrating Teamwork Desk with Chatify
- Updating Your Profile Photo
- Editing an Agent's Profile
- Disabling Happiness Ratings
- Companies and the Customer Portal - What Your Customers Need to Know
- Viewing Ticket Activity
- Supported Web Browsers for Teamwork Desk
- Export a Custom Tickets List
- Creating a Help Docs Article
- Archive and Restore Agents
- Adding a Custom Domain to Your Help Docs Site
- Using G Suite to Forward Emails to Teamwork Desk
- Interacting with Your Own Tickets in the Customer Portal
- Teamwork Desk Keyboard Shortcuts
- Searching for Tickets
- Delete and Restore Tickets
- Manage Help Docs Categories
- Viewing Tasks on a Ticket
- Editing an Agent's Inbox Access
- Resending an Agent Invite
- Using Embedded Chat
- Enabling or Disabling Custom Fields
- Enabling Web Notifications
- Editing a Company
- Manage Custom Views
- Automatic Email Inclusion
- Send Message Button Options
- Help Docs Media Options
- Forwarding Emails to Teamwork Desk from Apple Mail
- Enabling Gravatar Avatars
- Understanding Pro-Rata Billing
- Detecting Manual Forwards
- Teamwork Desk Referral Program
- Using the Mention Feature on Tickets
- Enabling Teamwork Spaces for Your Site
- Reacting to Notes on Tickets
- Enabling Hidden Images
- Checking Ticket Delivery Status
- Adding a Customer
- Viewing Overall Ticket Activity for Your Site
- Adding a Link to a Help Doc Article
- Adding Alternative Email Addresses
- Forwarding Emails to Teamwork Desk from Thunderbird
- Ticket Types
- Enabling Disqus on Your Help Docs
- Resetting Your Customer Portal Password
- Forwarding Alias Emails to One Inbox
- Disabling Two-factor Authentication on Your Profile
- Enabling Last Modified Information on Your Help Docs
- Editing the Subject of a Ticket
- Following a Ticket
- Using Filters in Search
- Filter Teamwork Desk Reports
- Failed Search Report Overview
- Viewing Your Customer Portal Profile
- Teamwork Desk Security Information
- Deleting an Inbox
- Adding a Public Icon to an Inbox
- Updating Your Teamwork Desk Invoice Details
- Accessing Teamwork Desk Support
- Using the Show Original Feature
- Viewing Your Help Docs
- Bulk Updating Tickets in the Teamwork Desk Mobile App
- Bulk Edit Options
- Customizing Your Happiness Message
- Deleting Customers
- Deleting a Custom Field
- Working with Teamwork CRM
- Adding Custom Fields to Your Embeddable Contact Form
- Enabling the Submit a Request Form for Your Help Docs Site
- Add or Remove Users from Your Subscription
- Adding Customers to a Company
- Adding Tables to Your Help Docs
- Allowing Access to Your Site via IP Address
- Archived Tickets
- Configuring HubSpot Sync Settings
- Connecting Teamwork Desk to Make
- Connecting to HubSpot
- Create a Project or Task List via a Ticket
- Create a Trigger
- Creating and Editing Tickets via Easy Insight
- Creating Ticket Templates
- Custom Ticket Priorities
- Customizing Summary Columns
- Deleting Companies
- Disabling Data Exports for Your Site
- Disabling Training Wheels for Your Site
- Displaying Shopify Data in Tickets Using Data Viewer
- Downloading the Teamwork Desk Mobile App
- Editing a Customer
- Editing an Inbox
- Enabling External Forwarding in Microsoft 365
- Enabling Private Notifications
- Enabling Teamwork.com for Your Site
- Enabling the Delighted Integration
- Enabling the Easy Insight Integration
- Enabling the Mailchimp Integration
- Enabling the Stripe Integration
- Enabling Training Wheels for Your Site
- Enabling Two Way Sync with Easy Insight
- Exporting Agents
- Exporting Customers
- Exporting Help Docs
- Exporting Tickets
- Getting Started as an Administrator in Teamwork Desk
- Getting Started as an Agent in Teamwork Desk
- Getting Started with Teamwork Desk
- Help Desk Migration Service
- How Your Customers Use Live Chat
- Inbox Administrators
- Integration Partner System Requirements
- Manage Triggers
- Managing Advanced Security Settings
- Managing Ticket Templates
- Managing Training Wheels Permissions
- Merge Customers
- Navigate Teamwork Desk
- Navigating the Teamwork Desk Mobile App
- Prevent Replies to Closed Tickets
- Printing a Ticket
- Quickly Adding Tasks to a Ticket
- Recall Tickets with Undo Send
- Resending a Customer Portal Invite to a Customer
- Resolving Notification Delays on an Android Device
- Reviewing Tickets with Training Wheels
- Scheduled Tickets Overview
- Scheduling Tickets
- Search for Items
- Setting Business Hours for Your Site
- Sync Companies and Contacts with Teamwork.com
- Team Reports
- Teamwork Desk Feature Comparison
- Teamwork Desk ↔ Teamwork.com Triggers
- Testing Your Desk Data Viewer Settings
- The Overview Report
- Ticket Options Sidebar
- Ticket Reply Options
- Tickets Reports
- Time Reports
- Training Wheels Review Options
- Trialing Teamwork Desk Features
- Trigger Conditions and Actions
- Troubleshooting Web Browser Issues
- Understanding User Permissions and Access
- Updating the Teamwork Desk App
- Updating Your Training Wheels Notification Preferences
- Using Business Hours
- Using Canned Responses
- Using Live Chat
- Using the ChurnZero Integration
- Using the Desk Data Viewer Integration
- Using the Make Integration
- Using the Product Switcher
- Using the Quick Add Menu
- Using the Ticket Deck
- Viewing a Company's Profile
- Viewing a Customer's Profile
- Viewing an Agent's Performance and Activity
- Viewing Time Logged Across a Company's Tickets
- Viewing Time Logged Across a Customer's Tickets
- Working with Archived Agents