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Ticket Attachments Tab
Tickets
Logging in to Your Teamwork Desk Account
Help Docs
Create an Inbox
Inboxes Overview
People
Editing an Inbox Email Signature
Setting up Your Customer Portal
Adding DNS Records to Verify Your Domain
Forward a Ticket
Viewing Tickets
Webhooks
Purchase a Teamwork Desk Subscription
Creating and Editing Canned Responses
Update Your Notification Settings
Adding a Note to a Ticket
Enabling Ticket Time Tracking
Setting up External Forwarding to an Inbox
Using Custom Fields on Tickets
Enabling Teamwork Desk from Teamwork.com
Adding Agents to Your Site
Forwarding Emails to Teamwork Desk from Gmail
Create a Task via a Ticket
Difference Between Agents and Part-Time Agents
Using the Desk API to Integrate with Your Own or Third Party Applications
Creating an Embeddable Contact Form for Your Site
Using Your Own SMTP Server to Send Emails
Create and Enable Auto Replies
Importing Tickets
Managing Tags
Ticket Sources
Export Options for Teamwork Desk
Setting Company Permissions for the Customer Portal
Understanding Companies
Logging Time on Tickets
Merge Tickets
Teamwork Desk Reports
Create a New Ticket or Message
Teamwork Desk Email Sending Issues
Allow or Block a Sender
Completing a Task in Teamwork Desk
Custom Views
Using Variables
Modifying Ticket Properties from Your Email Client
Import Tickets from Freshdesk
Expected Behavior for CC and BCC on a Ticket Thread
Working with the Customers Area
My Profile
Adding a Custom Domain Name for Your Site
Change Your Teamwork Desk Subscription Plan
Importing Customers via CSV
Working with the Help Docs Area
Importing Companies via CSV
Permissions - An Overview
Import Tickets from Zendesk
Task Options on a Ticket
Work with the Companies View
Editing Your Profile Preferences
Working with the Agents Area
Adding a New Custom Field
Understanding What Your Customer Will See in Your Reply
Forwarding Emails to Teamwork Desk from Outlook
Ticket Statuses
Manage Site Settings
Create Custom Views
Creating Tickets from a Form on Your Website
Using the Gmail Add-On
Move Tickets to Another Inbox
Cancel Your Teamwork Desk Subscription
Submitting a Ticket Through the Customer Portal
Enabling the Ticket ID Setting
Add a Company
Changing the Appearance of Your Customer Portal
Changing the Ticket Editor Language
Integrating with Teamwork.com
Upgrading an Agent to a Site Administrator
Updating Your Timezone
Adding a Custom Domain for Your Customer Portal
Changing the Customer Associated with a Ticket
Create a Help Docs Site
Enabling Happiness Ratings
Reopening a Task on a Ticket
Viewing and Managing Article Revisions
Manage Help Docs Site Settings
Updating a Customer's Individual Customer Portal Permissions
Using the My Tickets Section
Enabling Two-factor Authentication for Your Profile
Customizing Inbox Columns
Teamwork Desk Time Tracking Settings
Exporting Companies
Changing the Appearance of Your Help Docs Site
Changing Your Teamwork Desk Password
Replying to a Ticket via your Personal Email
Ticket Collision Detection
Why Can't I Edit the Company on a Customer's Profile?
Help Docs Authentication Options
Using the Starred Inboxes View
View Your Subscription Invoices and Payments
Generating an API Key
Using Spam Thresholds
Creating a New Ticket from an Existing Ticket
Auto-closing a Ticket
Teamwork Desk Integration Options
Teamwork Desk Offline Billing
Using Zapier and Teamwork Desk
Setting up Email Forwarding in cPanel
View Your Subscription Summary
Resetting Your Teamwork Desk Password
Teamwork Desk Notification Bell
Adding a Ticket ID into Canned Responses
Spam Filtering
Using Markdown
Change Your Subscription Invoice Email Address
Teamwork Desk Mobile Push Notifications
Assign or Reassign a Ticket
Insights
Update Your Payment Details
Using the Ticket Editor
Teamwork Desk Account Limits
Integrating Teamwork Desk with Chatify
Updating Your Profile Photo
Edit an Agent's Profile
Disabling Happiness Ratings
Companies and the Customer Portal - What Your Customers Need to Know
Viewing Ticket Activity
Supported Web Browsers for Teamwork Desk
Export a Custom Tickets List
Creating a Help Docs Article
Archive and Restore Agents
Adding a Custom Domain to Your Help Docs Site
Using G Suite to Forward Emails to Teamwork Desk
Interacting with Your Own Tickets in the Customer Portal
Teamwork Desk Keyboard Shortcuts
Searching for Tickets
Delete and Restore Tickets
Manage Help Docs Categories
Viewing Tasks on a Ticket
Editing an Agent's Inbox Access
Resending an Agent Invite
Using Embedded Chat
Enabling or Disabling Custom Fields
Enabling Web Notifications
Editing a Company
Manage Custom Views
Automatic Email Inclusion
Send Message Button Options
Help Docs Media Options
Forwarding Emails to Teamwork Desk from Apple Mail
Enabling Gravatar Avatars
Understanding Pro-Rata Billing
Detecting Manual Forwards
Teamwork Desk Referral Program
Using the Mention Feature on Tickets
Enabling Teamwork Spaces for Your Site
Reacting to Notes on Tickets
Enabling Hidden Images
Checking Ticket Delivery Status
Add a Customer
Viewing Overall Ticket Activity for Your Site
Adding a Link to a Help Doc Article
Adding Alternative Email Addresses
Forwarding Emails to Teamwork Desk from Thunderbird
Ticket Types
Enabling Disqus on Your Help Docs
Resetting Your Customer Portal Password
Forwarding Alias Emails to One Inbox
Disabling Two-factor Authentication on Your Profile
Enabling Last Modified Information on Your Help Docs
Editing the Subject of a Ticket
Following a Ticket
Using Filters in Search
Filter Teamwork Desk Reports
Failed Search Report Overview
Viewing Your Customer Portal Profile
Teamwork Desk Security Information
Deleting an Inbox
Adding a Public Icon to an Inbox
Updating Your Teamwork Desk Invoice Details
Accessing Teamwork Desk Support
Using the Show Original Feature
Viewing Your Help Docs
Bulk Updating Tickets in the Teamwork Desk Mobile App
Bulk Edit Options
Customizing Your Happiness Message
Deleting Customers
Deleting a Custom Field
Working with Teamwork CRM
Adding Custom Fields to Your Embeddable Contact Form
Enabling the Submit a Request Form for Your Help Docs Site
Add Customers to a Company
Add or Remove Users from Your Subscription
Adding Tables to Your Help Docs
Allowing Access to Your Site via IP Address
Archived Tickets
Configuring HubSpot Sync Settings
Connecting Teamwork Desk to Make
Connecting to HubSpot
Create a Project or Task List via a Ticket
Create a Trigger
Create an Individual Inbox
Creating and Editing Tickets via Easy Insight
Creating Ticket Templates
Custom Ticket Priorities
Customizing Summary Columns
Deleting Companies
Disabling Data Exports for Your Site
Disabling Training Wheels for Your Site
Displaying Shopify Data in Tickets Using Data Viewer
Downloading the Teamwork Desk Mobile App
Editing a Customer
Editing an Inbox
Enabling External Forwarding in Microsoft 365
Enabling Private Notifications
Enabling Teamwork.com for Your Site
Enabling the Delighted Integration
Enabling the Easy Insight Integration
Enabling the Mailchimp Integration
Enabling the Stripe Integration
Enabling Training Wheels for Your Site
Enabling Two Way Sync with Easy Insight
Exporting Agents
Exporting Customers
Exporting Help Docs
Exporting Tickets
Getting Started as an Administrator in Teamwork Desk
Getting Started as an Agent in Teamwork Desk
Getting Started with Teamwork Desk
Help Desk Migration Service
How Your Customers Use Live Chat
Inbox Administrators
Integration Partner System Requirements
Manage Triggers
Managing Advanced Security Settings
Managing Ticket Templates
Managing Training Wheels Permissions
Merge Customers
Navigate Teamwork Desk
Navigating the Teamwork Desk Mobile App
Prevent Replies to Closed Tickets
Printing a Ticket
Quickly Adding Tasks to a Ticket
Recall Tickets with Undo Send
Resending a Customer Portal Invite to a Customer
Resolving Notification Delays on an Android Device
Reviewing Tickets with Training Wheels
Scheduled Tickets Overview
Scheduling Tickets
Search for Items
Setting Business Hours for Your Site
Sync Companies and Contacts with Teamwork.com
Team Reports
Teamwork Desk Feature Comparison
Teamwork Desk ↔ Teamwork.com Triggers
Testing Your Desk Data Viewer Settings
The Overview Report
Ticket Options Sidebar
Ticket Reply Options
Tickets Reports
Time Reports
Training Wheels Review Options
Trialing Teamwork Desk Features
Trigger Conditions and Actions
Troubleshooting Web Browser Issues
Updating the Teamwork Desk App
Updating Your Training Wheels Notification Preferences
User Permissions and Access
Using Business Hours
Using Canned Responses
Using Live Chat
Using the ChurnZero Integration
Using the Desk Data Viewer Integration
Using the Make Integration
Using the Product Switcher
Using the Quick Add Menu
Using the Ticket Deck
Viewing a Company's Profile
Viewing a Customer's Profile
Viewing an Agent's Performance and Activity
Viewing Time Logged Across a Company's Tickets
Viewing Time Logged Across a Customer's Tickets
Working with Archived Agents