Within Teamwork Desk you can choose to invite new agents and provide them with full or part-time agent roles.

You can find our current per user pricing for agents on our pricing page.

An agent is someone you pay for and they can answer unlimited tickets. A part-time agent is free and can reply to up to 10 tickets each month.

A part-time agent can do everything an agent can do, except for the number of replies they can send.

  • You can add an unlimited number of part-time agents.
  • You can change a person's role at any time from an agent to a part-time agent or vice-versa from the User Settings section.
  • When a part-time agent replies to 10 tickets, they will be asked to contact their admin for an upgrade to a full agent to be able to answer more tickets as below.

A part-time agent's role will never be changed to an agent role automatically. You are in total control of managing your people.

This is a powerful feature that will allow you to include your whole team in collaboration on tickets, without increasing your costs.