Note: This version of Teamwork Desk is no longer supported. 
Check out our help docs for the new version of Teamwork Desk here.

Within Teamwork Desk you can choose to invite new agents and provide them with full or part-time agent roles.

You can find our current per user pricing for agents on our pricing page.

An agent is someone you pay for and they can answer unlimited tickets. A part-time agent is free and can reply to up to 10 tickets each month.

A part-time agent can do everything an agent can do, except for the number of replies they can send.

  • You can add an unlimited number of part-time agents.
  • You can change a person's role at any time from an agent to a part-time agent or vice-versa from the User Settings section.
  • When a part-time agent replies to 10 tickets, they will be asked to contact their admin for an upgrade to a full agent to be able to answer more tickets as below.

A part-time agent's role will never be changed to an agent role automatically. You are in total control of managing your people.

This is a powerful feature that will allow you to include your whole team in collaboration on tickets, without increasing your costs.