Within Teamwork Desk, it is possible to bulk edit both tickets and help docs.

You can bulk edit tickets from the ticket list view. This includes smart inbox list view, and search results.


To select multiple tickets from any of these locations, use the check box option to the left of each ticket you would like to update.


Once selected, an edit toolbar will allow you to modify the selected tickets properties.


These options include:

  • Assign to a user
  • Set status
  • Apply a manual trigger
  • Set tags
  • Move to an inbox
  • Delete

Bulk update help docs

You can bulk update help docs from the Help Docs list view.


Selecting the checkbox to the left of a help doc title will prompt the update options in the upper right corner.


These options include: 

  • Set status
  • Delete 

For more information, see: Moving a ticket to another inbox