Available on all plans.
What
Bulk edit multiple items in Teamwork Desk (e.g. tickets, Help Docs articles, customers, and companies).
Why
  • Save time by applying the same change to many items at once.
  • Keep data consistent across tickets and content.
  • Reduce manual errors compared to one-by-one updates.
Who
  • Admins and agents can bulk edit ticket properties, bulk delete customers or companies, and bulk update article statuses or delete articles.
When
  • When you need to update status, assignment, tags, priority, or move tickets in bulk.
  • When publishing, unpublishing, or deleting multiple Help Docs articles.
  • When cleaning up duplicate or inactive customers/companies.
← Swipe to scroll


Tickets

You can bulk edit tickets from different ticket list views. This includes inboxes, custom views, starred inboxes, and search results.

  1. Navigate to the relevant section of your site (ex. an inbox, custom view, starred inboxes, or search results).
  2. Check the box on the left of each ticket you want to update.
  3. Choose an option from the floating toolbar at the top of the list view. The toolbar appears once at least one ticket is selected.

    Floating bulk toolbar in ticket list view
Property
Bulk action
Ticket status
Change the status of all selected tickets.
Reassign
Assign selected tickets to another agent or team.
Delete
Permanently delete selected tickets.
Tags
Add or remove tags on multiple tickets.
Move
Move tickets to another inbox.
Priority
Change the priority level of all selected tickets.
Read status
Mark multiple tickets as read or unread.
← Swipe to scroll

Help Docs

You can bulk update multiple articles when viewing the Articles list for an individual Help Docs site. 
  1. Select Help Docs from Teamwork Desk's main navigation menu.
  2. Click an existing site.
  3. Switch to the Articles tab.
  4. Select All Articles from the left navigation panel or choose an individual category.
  5. Check the box on the left of each article you want to update.
  6. Next:
    1. Update status: Click the flag (Flag icon) at the top of the list, then choose a status to apply to the selected articles (publish, unpublish, draft).
    2. Delete: Click the trash can (Trash can icon) at the top of the list, then click Delete to confirm.

Customers and companies

From either the main Customers or Companies area, you can use the checkboxes to highlight multiple items to delete at once.