Within Teamwork Desk, you can use the bulk edit options to quickly update the properties of multiple tickets or help docs.
Bulk editing tickets
You can bulk edit tickets from different ticket list views. This includes inboxes, smart inboxes, starred inboxes, and search results.
To select multiple tickets from any of these locations, select the checkbox to the left of each ticket you would like to update.
Once selected, a toolbar will appear at the top right of the list view allowing you to modify properties of the selected tickets.
These options include:
- Ticket status
- Reassign
- Delete
- Add tags to the ticket(s)
- Move the ticket(s) to a specific inbox
- Change the ticket priority
- Apply a manual trigger
- Merge the selected tickets
- Add the tickets to your ticket deck
Bulk updating help docs
You can bulk update multiple articles when viewing the Articles list in an individual Help Docs site.
Selecting the checkbox to the left of a help doc title will prompt the update options to appear in the upper right corner.
These options include:
- Set status - choose to publish, unpublish, or draft the selected articles
- Delete - delete the selected articles
Bulk deleting customers and companies
From either the main Customers or Companies area, you can use the checkboxes to highlight multiple items to delete at once.
For more information, see: Moving a Ticket to Another Inbox