Bulk Edit Options - Teamwork Desk Support

What	Bulk edit multiple items in Teamwork Desk (e.g. tickets, Help Docs articles, customers, and companies).
Why	Save time by applying the same change to many items at once. Keep data consistent across tickets and content. Reduce manual errors compared to one-by-one updates.
Who	Admins and agents can bulk edit ticket properties, bulk delete customers or companies, and bulk update article statuses or delete articles.
When	When you need to update status, assignment, tags, priority, or move tickets in bulk. When publishing, unpublishing, or deleting multiple Help Docs articles. When cleaning up duplicate or inactive customers/companies.

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Tickets

You can bulk edit tickets from different ticket list views. This includes inboxes, custom views, starred inboxes, and search results.

Navigate to the relevant section of your site (ex. an inbox, custom view, starred inboxes, or search results).
Check the box on the left of each ticket you want to update.
Choose an option from the floating toolbar at the top of the list view. The toolbar appears once at least one ticket is selected.

Property	Bulk action
Ticket status	Change the status of all selected tickets.
Reassign	Assign selected tickets to another agent or team.
Delete	Permanently delete selected tickets.
Tags	Add or remove tags on multiple tickets.
Move	Move tickets to another inbox.
Priority	Change the priority level of all selected tickets.
Read status	Mark multiple tickets as read or unread.

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You can bulk update multiple articles when viewing the Articles list for an individual Help Docs site.

Select Help Docs from Teamwork Desk's main navigation menu.
Click an existing site.
Switch to the Articles tab.
Select All Articles from the left navigation panel or choose an individual category.
Check the box on the left of each article you want to update.
Next:
1. Update status: Click the flag () at the top of the list, then choose a status to apply to the selected articles (publish, unpublish, draft).
2. Delete: Click the trash can () at the top of the list, then click Delete to confirm.

From either the main Customers or Companies area, you can use the checkboxes to highlight multiple items to delete at once.