Within Teamwork Desk, you can enable happiness ratings to be sent to customers once a ticket has been solved.

Note: The Happiness Rating feature is available on the per-user Premium plan and above.

Happiness rating emails allow you to receive a rating and written feedback from your customers about how you handled their issue.

Click your profile icon to the top right of the main navigation bar and select Settings.

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In the settings area, go to the Inboxes tab and select the inbox you want to edit.

Note: This feature can be enabled on an inbox-by-inbox basis. Enabling on one will not enable on all.

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Once you have chosen an inbox, select the Edit Inbox option in the left navigation pane.

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Toggle off the Happiness Rating option to disable happiness emails for your site.

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For more information, see: Disabling Happiness Ratings