Within Teamwork Desk, you can edit an agent's profile details as long as you are an administrator on the site.

To edit an agent's profile, go to the People area at the top of your site and select the Agents subsection.

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From the list of agents, select the name of the individual whose profile you want to update to open their profile view.

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In the top right of the agent's profile, click the Edit Profile button.

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Within the profile settings, you will have the option to add/edit:

  • Profile icon
  • First and last name
  • Email Address (and the ability to add alternative emails)
  • Job Title
  • Office / Cell / Home phone numbers
  • Time Zone
  • Set as a full-time or part-time agent
  • Upgrade to administrator

You can also reset the agent's password or delete the agent from your Teamwork Desk account.

For more information, see: Deleting an Agent