Within Teamwork Desk, you can edit an agent's profile details as long as you are an administrator on the site.

📝 An archived agent's profile cannot be edited. You must restore the agent first.

  1. Select People from Teamwork Desk's navigation menu.
  2. Switch to the Agents tab.
  3. Select an agent's name to open their profile view.



  4. Click Edit Profile in the profile's top right.



  5. Scroll to the relevant detail you want to update.General:
    1. Agent's photo
    2. First & last name
    3. Email address
      💡 When editing the agent's email address, you can input additional alternative email addresses to associate with the agent.
    4. Details: job title, office/home/mobile numbers, timezone.
    5. Permissions:
      1. Agent type: full-time or part-time
      2. Administrator
      3. Manage companies (allows the user to create, manage, delete, and add customers to companies.
    6. Training Wheels
      1. Can review tickets
      2. In training
    7. Archive agent
    8. Reset password
  6. Hover over a field and click the pencil icon.
  7. Update the details.
  8. Click Save.

For more information, see: Deleting an Agent