Within Teamwork Desk, you can view individual profiles for each customer on your site.
Note: The Time section is available on Pro subscription plans and above.
Go to the People area of your site and select the Customers subsection.
From the list of customers, click the relevant customer to open their profile view.
In the details pane on the left of the customer profile, you will see the customer's email address and associated company (if applicable).
You can edit the customer's details in in the top right of the profile view by clicking Edit profile, or use the New ticket button to create a new ticket on behalf of the customer.
The main section of the Overview tab will show a list of any tickets associated with the customer. Clicking a ticket will bring you directly to the full ticket thread.
Click the text field to the right of the magnifying glass in the top left to enter a keyword and search the tickets list.
Ticket details shown include customer, subject, status, type, and priority. You can use the customize columns option in the top right of the list to select which ticket properties you want to view as columns.
Additional filter options can be accessed via the filters button in the top right of the Overview tab. These include inbox, assigned agent, tags, and last updated date.
In the Time tab, site administrators can view all time entries agents have logged across all tickets associated with the customer.
Note: The Time tab is available on Pro subscription plans and above.
An overall count of total time spent on the customer's tickets will be visible in the top right of the Time section.
Using the advanced filters pane, you can choose to view time logs based on agent, billable, or tags (tickets currently using the selected tag(s).
Using the export button in the top right, you can download the list of time logs as a CSV file. The export will only include time entries based on the active filters you have set.