Within Teamwork Desk, you can set up a custom domain for your team to access your Teamwork Desk site.

Note: The custom domain you choose will also change for your Teamwork site URL.

Your base custom domain will bring you to your Teamwork site. To access Teamwork Desk, add /desk to the end of your custom domain.

For example, if your custom domain was test.yourcompany.com, that would become your root domain instead of your original yourcompany.teamwork.com address. When accessing Teamwork Desk, you would use test.yourcompany.com/desk.

The process to set this up involves adding records in your DNS settings. The person who manages your website would usually be able to do this for you.

Setup steps

First, create a CName record and point it to our SSL server. You usually do this in a control panel from the company you registered your domain name with, such as GoDaddy.com. The exact address will be determined by your hosting so if you wish check your site settings to make sure you have the correct address.

Next, verify the CName record is working by visiting the URL for your new custom domain in a browser - you should see a Teamwork message.

Finally, log in to your Teamwork Desk site at your current address. Click your profile icon to the top right of the main navigation bar and choose Settings from the dropdown.

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Once in Settings, go to the General subsection. Under site address, click Go there now.

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This will redirect you to your Teamwork settings page where you can change the address in the Site Address section.

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Select Edit below the site address. In the site address modal, click the Custom domain tab and enter in your custom domain URL before saving the changes.

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Now when you visit your custom domain URL  in a browser, you will then be able to access your Teamwork Desk site by adding /desk to the end of your custom domain.

Note: Do not use a DNS A record for your custom domain, make sure the DNS record you create is a CName record.

The Internet RFC states you cannot set a CName record for a root domain so we recommend using a subdomain.

For more information, see: Setting up Your Customer Portal