Within Teamwork Desk you can import users via a .CSV file. For example a list of contacts from another email application.

To do this  click on your profile icon to the top right of the Desk navigation bar and choose Settings from the dropdown:

In the settings area, go to the Company tab and select Import Data from the left pane:

In the import area, you will see an option to import customers:

When you choose Import Now, a window will appear where you can select your .CSV file:

You can download a sample file to use as a template if you wish from the are above. Once your upload is complete you will receive a confirmation email.

You can also upload customers from the Customers area of your Desk site.

Near the top right corner, you will see an upload cloud icon to import customers:

For more information see: Importing options