Knowledge Base

1. Click your profile icon in Teamwork Desk's main navigation menu.
   
2. Select Settings.
   
3. Switch to the Inboxes tab.
   
4. Click Connect work email in the view's top right.
   
1. If you're a site admin/owner, click Add inbox, then select the Connect a work email option.
   
   
   
   
   
    
   
5. Select your email provider:
   
1. Outlook
   
2. Gmail
   

   
   
6. Click Next.
   
7. Enter an inbox name.
   
8. Toggle on the Import emails option to import emails (from the last 30 days) from the connected email account to the inbox. This is optional but can help you pick up where you left off with ongoing client communications.
    

    
   
9. Click Next.
   

1. Choose which emails are shared with the inbox:
   
1. Show only client-associated emails: Allow people with access to the inbox to see only emails associated with the client's domain.
   

   📝 We recommend choosing this option for more control over the emails filtered into the inbox — a ticket reaches the inbox if a) the sender already exists as a Desk customer and is associated with a company, or b) the sender's email matches a domain assigned to a Desk company.
   
2. Show all emails: Allow people with access to the inbox to see all emails associated with the connected account.
   

   
   

    
   
2. Click Next.
   
3. Exclude specific email domains. This prevents emails from those addresses being synced to the inbox.
    

    
   
4. Click Next.
   

1. Log in to your email account.
   
2. Check the Select all box to grant Teamwork Desk access to the account.
   
3. Click Continue.
   

1. Choose who to share the inbox with:
   
1. Click the Select your teammates field.
   
2. Click the plus beside each user you want to grant access to the inbox.
   

   
   

   
   

    
   
2. Choose each user's permissions:
   
1. Access (read only or read and reply)
   
2. Inbox admin
   
3. Click Finish set up.
   

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