Within the Customer Portal, you can allow customers to view and reply to tickets submitted by other members of the company you have added them to in Teamwork Desk.

Note: The company tickets permission option is available on Premium subscriptions and above, and can be customized per individual company member.

When the permission has been enabled for a company or an individual company customer, the customer will see a Company Tickets tab when they log in to the Portal.
 
In this tab, the customer will see a list of all tickets submitted by other members of their company, including the ticket ID, subject, creation date and status.

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In the top right of the Company Tickets area, they can search tickets and filter by customer or status.



Clicking a ticket will open the individual ticket thread view with all previous replies.

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As with their own personal tickets, the customer will have a an editor at the top of the company ticket view, where they can add their own response. To the right of the editor, a summary of the ticket details is displayed.

If the sender of the original ticket has already received and submitted a happiness rating, it will be included below the ticket details. The customer will also have the option to update the rating.

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