Within Teamwork Desk, you can customize which columns appear when viewing an inbox.
To change which columns are displayed, go to the Tickets area of your site and select an inbox from the left sidebar.
- Click Tickets in Teamwork Desk's main navigation menu.
- Select a tickets subsection (ex. an inbox or 'My Tickets') from the secondary navigation menu.
- Click the plus (
) on the header row's right. - Show/hide: Toggle on any columns you want to display. Likewise, toggle off any columns you want to hide.
- Reorder: Click and hold the set of dots on a column name's left, then drag it to a new position.
- Resize: Hover over a column heading's right, then click and drag the dividing line left or right to a new position.
The tickets list automatically updates to reflect your current column selection.
For more information, see: Viewing Ticket Activity