Within Teamwork Desk, there are several integration options available with Teamwork.
Integration options within Teamwork
Creating a task in Teamwork via a
You can create new tasks or subtasks in Teamwork via the Tasks tab of a ticket. You can also quickly add multiple tasks to a ticket at once. For each task you can:
- Select an existing project and
- Create a new project (or add one
from a project
- Note: The
availability of the project
template option will depend on
your Teamwork subscription
- Create a new task list (or add one
from a task list template)
This allows you to include:
- Customer contact details
- Customer's last message
- Custom fields associated with the
- Attachments directly from the
Viewing tickets with tasks
When viewing a list of tickets in an inbox, a checkmark will appear at the end of the ticket name if a task is attached. If the task is active, the checkmark will be red. Once the task has been completed it will display green.
Logging time to Teamwork from a
With time tracking enabled in Teamwork Desk, it is possible to mark tracked time as billable. Billable time can be logged against a project and can then be added to invoices in Teamwork.
Viewing and editing tasks from within a
You can view and edit the details of a task attached to a ticket without having to switch to Teamwork. In the Tasks section of your ticket, clicking the task name will open the task quick view.
Reactivating tickets when a task is
Tickets that have an associated task will automatically be set to active when the task is completed. The ticket will return to the assigned user, allowing for any follow up that may be required.
Integration options within
Creating a ticket on a
You can create a new Teamwork Desk ticket directly on a task within Teamwork.
This allows you to include:
- Ticket properties (inbox,
Similarly to within Teamwork Desk itself, you can choose to create a ticket (without notifying the customer) or send a message to the customer.
Filtering task to only include
tasks with Desk tickets
You can filter tasks in Teamwork to only ones associated with a Desk ticket. When this filter option is selected, only tasks that are currently associated with a ticket from Desk will be displayed.
Previewing and editing tickets
attached to a task
Within Teamwork, you can preview and edit tickets that are associated with a task. Any task with an attached ticket will display the Teamwork Desk icon beside the task name. Hovering over the Desk icon will open a pop-up with the ticket details and a link directly to the ticket. Clicking the Desk icon will open a summary details quick view.
Viewing a Desk ticket via a Teamwork email notification
When you attach a Desk ticket to a Teamwork task, any further task email notifications you receive from Teamwork will include a direct link to the ticket. Selecting the ticket link from the email will open it in a new window.
For more information, see: Creating a Task in a Ticket