Within Teamwork Desk, there are several integration options available with Teamwork.com.
Teamwork.com task from a
You can create new tasks or subtasks in Teamwork.com via the Tasks tab of a ticket. You can also quickly add multiple tasks to a ticket at once. For each task you can:
- Select an existing project and
- Create a new project (or add one
from a project
- Note: The
availability of the project
template option will depend on
your Teamwork.com subscription
- Create a new task list (or add one
from a task list template)
This allows you to include:
- Customer contact details
- Customer's last message
- Custom fields associated with the
- Attachments directly from the
View a ticket's
When viewing a list of tickets in an inbox, a checkmark will appear at the end of the ticket name if a task is attached. If the task is active, the checkmark will be red. Once the task has been completed it will display green.
tickets with linked tasks
When using advanced search to locate tickets, you can use the advanced search filters to refine the results based on tickets that have either active or completed tasks attached.
Log time to
Teamwork.com from a ticket
With time tracking enabled in Teamwork Desk, you can log time to a ticket and to a Teamwork.com project (or task) simultaneously. These time entries can then be added to invoices in your Teamwork.com site.
View and edit tasks
from a ticket
You can view and edit the details of a task attached to a ticket without having to switch to Teamwork.com. In the Tasks section of your ticket, clicking the task name will open the task quick view.
when tasks are completed
Tickets that have an associated task will automatically be set to active when the task is completed. The ticket will return to the assigned user, allowing for any follow up that may be required.
Desk ticket from a
You can create a new Teamwork Desk ticket directly on a task within Teamwork.com.
This allows you to include:
- Ticket properties (inbox,
Similarly to within Teamwork Desk itself, you can choose to create a ticket (without notifying the customer) or send a message to the customer.
views to only include
tasks with Desk tickets
You can filter tasks in Teamwork.com to only ones associated with a Desk ticket. When this filter option is selected, only tasks that are currently associated with a ticket from Desk will be displayed.
Preview and edit
Within Teamwork.com, you can preview and edit tickets that are associated with a task. Any task with an attached ticket will display the Teamwork Desk icon beside the task name. Hovering over the Desk icon will open a pop-up with the ticket details and a link directly to the ticket. Clicking the Desk icon will open a summary details quick view.
View a Desk ticket from a
When you attach a Desk ticket to a Teamwork.com task, any further task email notifications you receive from Teamwork.com will include a direct link to the ticket. Selecting the ticket link from the email will open it in a new window.
For more information, see: Create a Task in a Ticket