Within Teamwork Desk, you can grant administrator permissions to agents for individual inboxes on your site.
Note: The inbox administrators feature is available on Premium subscriptions and above.
Click your profile icon and select Settings from the dropdown menu.
In the settings area, select the Inboxes tab and click the relevant inbox to open the inbox profile view.
While viewing the individual inbox, select the Inbox Permissions tab from the left panel.
You will see a list of the agents that currently have access to the inbox along with an Inbox Admin option for each agent.
Toggle on the inbox admin option to the right of an agent to grant them administrator permissions for the inbox.
You can also manage the inbox admin setting when adding additional agents to an inbox.
Managing an inbox
As an inbox administrator, agents will be able to view and manage all settings relating to that individual inbox when they access the inbox via the site settings.
The inbox settings can also be accessed via the settings cog when hovering over an inbox name in the left panel of the Tickets area of your site.
The options inbox admins can manage include:
- Edit Inbox
- Email Settings
- Inbox Permissions
- Auto Reply
- Canned Responses
- Note: Inbox administrators cannot delete triggers that have been shared with inboxes where they are not an administrator.
Ticket trash can
If an agent is an inbox administrator for at least one inbox, they will have access to the tickets trash can.
- They will see any tickets from inboxes where they are a member that have been deleted in the last 30 days.
- They can only restore tickets from inboxes where they are an inbox administrator.
For more information, see: Permissions- An Overview