Within Teamwork Desk, you can grant
administrator permissions to agents for
individual inboxes on your site.
Note: The inbox administrators feature is available on Premium subscriptions and above.
Click your profile icon and
select Settings from the
dropdown
menu.
In the settings area, select
the Inboxes tab and click the
relevant inbox to open the inbox profile
view.
While viewing the individual inbox,
select the Inbox Permissions tab
from the left panel.
You will see a list of the agents that
currently have access to the inbox along
with an Inbox
Admin option for each
agent.
Toggle on the inbox admin option to
the right of an agent to grant them
administrator permissions for the inbox.
You can also manage the inbox admin
setting when adding additional agents to an inbox.
Managing an inbox
As an inbox administrator, agents
will be able to view and manage all settings
relating to that individual inbox when they
access the inbox via the site settings.
The inbox settings can also be
accessed via the settings cog when hovering
over an inbox name in the left panel of the Tickets area of your
site.
The options inbox admins can manage
include:
- Edit Inbox
- Email Settings
- Inbox Permissions
- Auto Reply
- Canned Responses
- Triggers
- Note: Inbox administrators cannot delete triggers that have been shared with inboxes where they are not an administrator.
Ticket trash can
If an agent is an inbox administrator for at least one inbox, they will have access to the tickets trash can.
- They will see any tickets from inboxes where they are a member that have been deleted in the last 30 days.
- They can only restore tickets from inboxes where they are an inbox administrator.
For more information, see: Permissions- An Overview