Within Teamwork Desk, you can use the starred inboxes view to view tickets from across multiple inboxes in one place.

Star an inbox

Star individual inboxes from the Home area.

  1. Select Home in Teamwork Desk's main navigation menu.
  2. Switch to the Summary tab.
  3. Scroll to My InboxesAll inboxes you're a member of are listed here. If you're an admin, you'll also see any additional inboxes you have access to but aren't a member of.
  4. Click the star icon (Image Placeholder) on an inbox's left to include it in the Starred Inboxes view.
    💡 Starred inboxes are highlighted with an orange star (Image Placeholder). Click the orange star to remove an inbox from the Starred Inboxes view.
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You can see an overview with status counts of all tickets in your Starred Inboxes view in the Home area's Summary tab.




Starred Inboxes view

📝 Starred Inboxes only appears as a subsection in the Tickets area when you're a member of more than one inbox.

  1. Click Tickets in Teamwork Desk's main navigation menu.
  2. Click the Starred Inboxes heading in the view's left navigation panel.

Tickets from inboxes you mark as starred are included in this view.

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Similarly to individual inboxes, tickets in the Starred Inboxes section are grouped by status:
  • New: Newly received tickets that haven’t been responded to yet.
  • Mine: Tickets assigned to you.
  • Assigned: Tickets assigned to other agents.
  • Waiting on customer: Tickets agents have replied to and are waiting on a customer response.
  • Scheduled tickets/replies: Tickets (or replies) you have scheduled to send at a later date or time.
  • On-hold
  • Solved: Tickets marked as solved, i.e. the customer's request has been addressed. You can enable happiness ratings to send satisfaction surveys to customers automatically when tickets are marked as solved.
  • Closed
  • Spam
  • Custom statuses

For more information, see: Custom Views