Within Teamwork Desk, you can assign tickets (unassigned or assigned) to another agent at any time.

Assign an individual ticket

  1. Click Tickets in Teamwork Desk's main navigation menu.
  2. Select a tickets subsection (ex. an inbox or 'My Tickets') from the secondary navigation menu.
  3. Click a ticket to open the thread.
  4. Click the current assignee at the top of the ticket, then select another agent from the dropdown.
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The ticket automatically update and reassigns to the selected agent.

Bulk reassign

  1. Click Tickets in Teamwork Desk's main navigation menu.
  2. Select a tickets subsection (ex. an inbox or 'My Tickets') from the secondary navigation menu.
  3. Check the box on the left of each ticket you want to assign.



  4. Click the reassign option (Image Placeholder) in the bulk actions toolbar at the top of the list.
  5. Select an agent from the assignee list.

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The selected tickets automatically update and reassigns to the selected agent.


For more information, see: Creating a New Ticket or Message