Within Teamwork Desk, you can assign tickets to another agent at any time.
While viewing an individual ticket, the current assignee will be listed at the top of the ticket. Click the current assignee's name to view a list of agents you can choose from to reassign the ticket.
Once an agent has been selected from the dropdown, the ticket will automatically be updated as assigned to them.
You can also reassign one or multiple tickets while viewing a list of tickets in an inbox.
Select the checkbox to the left of each ticket you want to reassign to a particular agent. An additional menu will appear at the top of the ticket list.
Click the assignee icon to access the agent dropdown and choose the agent you wish to assign to all selected tickets.
For more information, see: Creating a New Ticket or Message