Within Teamwork Desk, you can assign tickets (unassigned or assigned) to another agent at any time.
Assign an individual ticket
- Click Tickets in Teamwork Desk's main navigation menu.
- Select a tickets subsection (ex. an inbox or 'My Tickets') from the secondary navigation menu.
- Click a ticket to open the thread.
- Click the current assignee at the top of the ticket, then select another agent from the dropdown.
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The ticket automatically update and reassigns to the selected agent.
Bulk reassign
- Click Tickets in Teamwork Desk's main navigation menu.
- Select a tickets subsection (ex. an inbox or 'My Tickets') from the secondary navigation menu.
- Check the box on the left of each ticket you want to assign.
- Click the reassign option (
) in the bulk actions toolbar at the top of the list.
- Select an agent from the assignee list.
The selected tickets automatically update and reassigns to the selected agent.