Within Teamwork Desk, you can resend invites to customers who have not yet activated their Customer Portal account.
Note: Any invite you send will expire after 24 hours.
To resend an invite, go to the People area of your site and select the Customers tab.
In the list of customers, click the options button (three dots) to the right of the relevant customer and select Resend welcome email.
Once completed, a popup will confirm the email has been sent successfully.
You can also resend an invite via the customer's profile. Click the customer's name from the list to open the profile view and click the Edit profile button in the top right.
Scroll to the bottom of the customer details and click the Resend welcome email button.
When you hover over the resend button, you can also see when the original invite and most recent invites were sent.
For more information, see: Setting up Your Customer Portal