![](https://support.teamwork.com/desk/file/10058302/image.png)
![Image Placeholder](/desk/file/10210202/Screenshot 2020-06-05 at 14.23.49.png)
![Image Placeholder](/desk/file/10848010/private notifications enable inbox hover.gif)
![Image Placeholder](/desk/file/10848008/Screenshot 2020-12-16 at 13.45.32.png)
![Image Placeholder](/desk/file/10848021/private notifications inbox selection.gif)
![Image Placeholder](/desk/file/10848051/private notifications save.gif)
- All email
notifications will
omit the subject line
and body of the
ticket. Instead, a
generic email will be
sent to the
relevant:
- Agent(s) -
containing a link
to the ticket
within Teamwork
Desk.
- Customer -
containing a link
to the ticket
within the
Customer
Portal.
- Forwarding will
be disabled for all tickets on your
site.
![Image Placeholder](/desk/file/10189426/image.png)
If the Customer Portal is not enabled on the account, the toggle switch will be greyed out. If you attempt to click the toggle, you will be prompted to activate your Customer Portal.
![Image Placeholder](/desk/file/10183615/private notifications enable portal.gif)
If you attempt to disable your Customer Portal while Private notifications is enabled on the account, you will see a warning message.
![Image Placeholder](/desk/file/10183637/Screenshot 2020-05-26 at 20.43.14.png)
- If any of the individual inboxes you have selected to apply the Private notifications setting to are not currently enabled for the Customer Portal, you will be shown a confirmation modal that continuing will result in those inboxes automatically being enabled for the Customer Portal.
![](/desk/file/10848055/Screenshot 2020-12-16 at 13.59.38.png)
![Image Placeholder](/desk/file/10183671/private notifications message edit.gif)
![Image Placeholder](/desk/file/11059680/Screenshot 2021-03-03 at 14.03.37.png)