Within Teamwork Desk, customers added to companies using domain recognition cannot have their company updated in their profile.

When domains are added to a company, any existing customers or new customers sending in tickets from a matching domain will automatically be added to that company.

On the customer's profile, if they have been added to a company by domain matching, the company cannot be edited by an agent.

When viewing a customer's profile, you will see that the company field cannot be changed:

The only way to remove a customer from a company with domain matching enabled is to:

  • Change the customer's email address, or
  • Remove the domain from the company profile
    • Note: Removing the domain will also remove all associated customers.
For more information, see: Editing a Company