Within Teamwork Desk, you can quickly view all files that have been attached to a ticket from the Attachments tab.
To view these, open any ticket and select the Attachments tab.
Once selected, you will be able view a list of all attachments. The details included for the attachments are.
- Name - Name of the attached file
- Added - When the file was attached
- By - Who added the file
- Size - Size of the file in MB
To the right of each file you can download it by clicking the download icon.
You can also download all files at once as a ZIP file to the bottom of the list.
Note: Files that have been embedded in email threads will not be included.
There is a 20MiB attachment limit in Teamwork Desk. If your attachments are greater than this, the message will not be sent and you will see an alert in the bottom right corner of your account.
For more information, see: Viewing ticket activity