Within Teamwork Desk, you can quickly view all files that have been attached to a ticket from the Attachments tab.
While viewing an individual ticket, select the Attachments tab.
Once selected, you will be able view a list of all attachments. The details included for the attachments are.
- Name - Name of the attached file
- Added - When the file was attached
- By - Who added the file
- Size - Size of the file in KB/MB
Hovering over any file in the list will show you additional options for previewing or downloading the file.
You can also use the Download all button at the bottom of the list of attachments to download a ZIP file of all of the files.
There is a 20MB attachment limit in Teamwork Desk. If your attachments are greater than this, the message will not be sent and you will see an alert in the bottom right corner of your account.
Deleting attachments
Site administrators will have an additional option to delete attachments on a ticket.
When you click the trash can icon, a confirmation modal will open where you can either Confirm or Cancel.
Deleted files will be removed from the Attachments tab of the ticket and cannot be restored.
Note: If an attachment originated in an email on the thread, the file may still be accessible in the original EML via the show original option.
For more information, see: Viewing Ticket Activity