Within Teamwork Desk, you can quickly view a
ticket's attached files.
Files attached to replies and any
images sent inline within a reply (that aren't
part of a signature) are added to the
Attachments tab.
📝 Images embedded
inline in an
email signature are only added to a ticket's
Attachments tab once.
While viewing an individual ticket,
select
the Attachments tab.
The list includes all of the ticket's
current
attachments and their corresponding
details:
- Name: The attached file's
name.
- Added: The date the file
was added.
- By: Who added the
file.
- Size: File's size in
KB/MB.
![](/desk/file/10677035/Screenshot 2020-10-16 at 14.24.33.png)
![Image Placeholder](/desk/file/10677037/Screenshot 2020-10-16 at 14.25.59.png)
Preview or download
Hover over any file for additional
options for previewing or downloading the
file.
![Image Placeholder](/desk/file/10677047/attachment hover preview download.gif)
You can also use the Download
all button at the bottom of the
list of attachments to download a ZIP file of
all of the files.
- A 20MB attachment limit applies. If your
attachments are greater than this, the
message will not be sent and you will see
an alert in the bottom right of your
account.
![](/desk/file/11123386/Screenshot 2021-03-24 at 09.47.46.png)
Delete attachments
Site administrators have an
additional option to delete attachments when
hovering over the file.
![Image Placeholder](/desk/file/10677066/attachment hover delete.gif)
Select the trash can icon, then
click Confirm or Cancel.
Deleted files are removed from the
Attachments tab of the ticket and cannot be
restored.
![Image Placeholder](/desk/file/10677068/Screenshot 2020-10-16 at 14.33.24.png)
⚠️ If an attachment
originated in an
email on the thread,
the file may
still be accessible in the
original EML via the show
original
option.
For more information, see: Viewing Ticket
Activity