Within Teamwork Desk, there are
limits in
place to improve deliverability and prevent
misuse of the email service that could result
in being blocked.
Receiving
email
For all accounts:
- Daily limit: 16,000 messages
- Hourly limit: 4,000
messages
- Ten-minutely limit: 50
messages
When these limits are reached, emails are
temporarily blocked and email delivery will be
delayed. After 8 hours, it is considered
permanently failed.
Sending
email
- Verified domains: Daily limit of
4,000 messages.
- Unverified domains: Daily limit of
25 tickets.
Your domain is considered verified once
the following are met:
- Your domain is validated via DNS CNAME
records.
- You have a paid Teamwork Desk subscription
and have a
valid credit card on file.
Ticket limits can be increased
for verified domains on a case
by case basis.
- 📩 If you would like to request an increase in tickets allowed per day, please contact us at support@teamwork.com to discuss your options.
📝 During
your trial period, there will
be limits on the number of
tickets that can be sent. Tickets and replies will also include a "Sent using Teamwork Desk" watermark in the signature. If
you need assistance during your trial,
please let us know at support@teamwork.com.
Message
recipients
Recipients include the customer, any CCs, and
any BCC.
- Verified domains: Limit of 50
recipients per
message.
- Unverified domains: Limit of
10 recipients per message.
Ticket
contents and
attachments
- Characters: Each reply on a
ticket is
limited to a total
of 1,038,336
characters.
- Quoted content included in a reply
counts towards the character
limit.
- When a reply exceeds the limit,
you will be given an option to
send the reply without the quoted
content.
- Content: Each reply or note is
limited
to a total content size of 5MB.
- Attachments: Each reply has a
20MB
total size limit for
attachments.
- This same limit also applies when merging
tickets into a single
ticket thread.
- Most
file types are
supported in
ticket
attachments as
long as they
fall within
the 20MB
limit.
- Attachments
from previous messages in the
ticket will be added as links into
the body of the message. These
files will be available for
download
by anyone with the link and expire
after 30 days.
Storage
space
There are no limits on storage
space.
API
The Teamwork Desk API is limited to
120
requests per minute. If this limit is reached
Desk will respond with "429 Too Many
Requests."
Desk also sets the
X-Rate-Limit-Limit,
X-Rate-Limit-Remaining, and
X-Rate-Limit-Reset headers, so
you can check how many remaining requests you
have.
For more information, see: Adding DNS Records to
Verify Your Domain