Within Teamwork Desk, there are
limits in
place to improve deliverability and prevent
misuse of the email service that could result
in being blocked.
Receiving email
For all accounts, the limit
is:
- Daily limit of 16,000 messages
- Hourly limit of 4,000 messages
- Ten-minutely limit of 150 messages
When this limit is reached emails
will be
temporarily blocked and email delivery will be
delayed. After 8 hours it is considered
permanently failed.
Sending email
For all verified domains
there is a
daily limit of 4,000 messages.
For all unverified domain
there is a
limit of 25 tickets per day.
Your domain is considered
unverified
until
the following are met:
- You have validated your domain
via DNS CNAME records.
- You have a paid subscription and have a
valid credit card on file.
If you would like to request an
increase in
tickets allowed per day, please contact us
at support@teamwork.com to discuss your options.
Note: Ticket limits can only
be
increased for verified domains.
Message recipients
For
allverified domains
there
is a
limit of 50 recipients per
message.
For all unverified domains
there is a
limit of 10 recipients per message.
Recipients include the customer, any CCs, and any BCC.
Tickets and attachments
- Characters: Each reply on a ticket is limited to a total of 1,038,336 characters.
- Quoted content included in a reply counts towards the character limit.
- When a reply exceeds the limit, you will be given an option to send the reply without the quoted content.
- Content: Each reply or note is limited
to a total content size of 5MB.
- Attachments: Each reply has a 20MB total size limit for attachments.
- This same limit also applies when merging tickets into a single ticket thread.
- Most
file types are
supported in
ticket
attachments as
long as they
fall within
the 20MB
limit.
- Attachments
from previous messages in the
ticket will be added as links into
the body of the message. These
files will be available for download
by anyone with the link and expire
after 30 days.
Storage space
There are no limits on storage
space.
API
The Teamwork Desk API is limited to
120
requests per minute. If this limit is reached
Desk will respond with 429 Too Many
Requests.
Desk will also set the
X-Rate-Limit-Limit,
X-Rate-Limit-Remaining, and
X-Rate-Limit-Reset headers, so
you can check how many remaining requests you
have.
For more information, see: Adding DNS Records to Verify Your Domain