Within Teamwork Desk, you can update which inboxes an agent can access.
To edit an agent's inbox access, go to the People area at the top of your site and select the Agents subsection.
![Image Placeholder](/desk/file/10764539/Screenshot 2020-11-18 at 11.21.42.png)
![](/desk/file/9181031/Screenshot 2019-06-05 at 11.03.39.png)
From the list of agents, select the name of the individual whose profile you want to update to open their profile view.
![Image Placeholder](/desk/file/10620325/Screenshot 2020-09-25 at 11.50.40.png)
In the Inboxes tab, you will see a list of the inboxes the agent already has access to at the top of the page.
![Image Placeholder](/desk/file/10620328/Screenshot 2020-09-25 at 11.54.50.png)
At the bottom of the inboxes list, you will see any additional inboxes you have permission to grant the agent access to. Click the + to the left of the inbox name to add the agent.
![Image Placeholder](/desk/file/10620329/Screenshot 2020-09-25 at 11.57.40.png)
To remove the agent from an inbox, hover over the inbox and click the X on the right-hand side.
![Image Placeholder](/desk/file/10620333/Screenshot 2020-09-25 at 11.58.21.png)
You will be asked to confirm the removal of the agent from the inbox.
Note: Any tickets currently assigned to the agent in that inbox will be unassigned.
![Image Placeholder](/desk/file/10620338/Screenshot 2020-09-25 at 11.55.27.png)
You can also update agent permissions on an inbox-by-inbox basis via the Inboxes tab of the site settings.
![Image Placeholder](/desk/file/9299401/Screenshot 2019-07-19 at 11.06.18.png)
Once you have selected the inbox you want to update, go to the Inbox Permissions section in the left pane.
![Image Placeholder](/desk/file/10620340/Screenshot 2020-09-25 at 12.05.11.png)
You will see a list of the agents that currently have access to the inbox. Hover over the agent you wish to remove and click the X on the right-hand side.
![Image Placeholder](/desk/file/10620342/Screenshot 2020-09-25 at 12.06.06.png)
Click the Add more agents button in the top right to add other agents from your site to the inbox. A modal will open where you can select the relevant agent(s). Click Done to save your changes.
![Image Placeholder](/desk/file/10620942/Screenshot 2020-09-25 at 14.37.54.png)
For more information, see: Permissions - An Overview