Within Teamwork Desk, you can update which inboxes an agent can access.
To edit an agent's inbox access, go to the People area at the top of your site and select the Agents subsection.
From the list of agents, select the name of the individual whose profile you want to update to open their profile view.
In the Inboxes tab, you will see a list of the inboxes the agent already has access to at the top of the page.
At the bottom of the inboxes list, you will see any additional inboxes you have permission to grant the agent access to. Click the + to the left of the inbox name to add the agent.
To remove the agent from an inbox, hover over the inbox and click the X on the right-hand side.
You will be asked to confirm the removal of the agent from the inbox.
Note: Any tickets currently assigned to the agent in that inbox will be unassigned.
You can also update agent permissions on an inbox-by-inbox basis via the Inboxes tab of the site settings.
Once you have selected the inbox you want to update, go to the Inbox Permissions section in the left pane.
You will see a list of the agents that currently have access to the inbox. Hover over the agent you wish to remove and click the X on the right-hand side.
Click the Add more agents button in the top right to add other agents from your site to the inbox. A modal will open where you can select the relevant agent(s). Click Done to save your changes.
For more information, see: Permissions - An Overview