Within Teamwork Desk, you can enable web notifications to receive pop-up ticket information even when you are not viewing your site.
To enable this, click your profile icon to the top right of the main navigation bar and select View Profile.
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In your profile area, click the Edit Profile button in the top right corner.
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In the Profile section of your profile settings, you will see an option for web notifications under the time format setting. Toggle this option to enable/disable web notifications.
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When enabled, notifications will be sent to your browser as a pop-up notification. These notifications use the same preferences as your agent notifications.
For more information, see: My Profile