Within Teamwork Desk, you can change the
settings and site information for your Help
Docs sites.
🔑 Only site
administrators can manage Help Docs sites'
settings (appearance, categories, site
information). Agents can update and
manage existing articles and create new
ones.
- Select Help Docs from Teamwork Desk's main navigation menu.
- Scroll to the relevant Help Docs site
card.
- Click the three dots (ellipsis) in the card's top right.
- Select Settings.
- Update the site's settings (each section
is outlined later on this page):
- Basics
- Site information
- Contact form
- Comments
Basics
- Site name
- Published site — make the site publicly
accessible.
- Show social icons — when enabled, articles
display options to share on
social media.
- Show date last modified — when enabled,
articles display the date they were last
updated.
- Subdomain
- Custom domain
- You will need to create a CNAME record
for your domain, pointing to
helpdocsite.com.
- Authentication options — lock the site's
access:
- Desk agents and administrators: Only
allow access for users with login
credentials for your Teamwork Desk
site.
- Password protected: Create a password
to lock the site.
- IP address allowed: Only allow people
on certain IP addresses access the
site.
- IP address blocked: Block certain IP
addresses from accessing the
site.
- Default edit method — HTML or
Markdown.
Site information
- Home Page URL — specify link to your
main
website's homepage.
- Home Page URL Text — the visible link text
for people viewing the site.
- Link to My Home Page — choose to display
the website link on the Help Docs
site.
- Home Page Headline — add text to be
displayed above the search field on the
Help Docs site's homepage.
- Meta Description — what appears when
your site is referenced in a search
engine, ex. Google.
- Home Page Content — choose whether to
display categories or most popular
articles on the homepage.
- Site language — selecting a language will
translate all strings to the selected
locale.
Contact form
- Show Contact Form — you can enable a
contact form to allow
visitors submit tickets through your
Help Docs site.
- Send Emails To — choose which inbox the
emails should
be added to.
Comments
- You can support comments via Disqus, and
visit Disqus directly from this comments
area.
For more information, see: Working
with the Help Docs
Area