Within Teamwork Desk, you can add yourself or other agents as followers on individual tickets.

This allows you to keep up to tickets you are interested in, without needing to be assigned to the ticket.

Note: When following a ticket, you will always receive notifications related to actions on the ticket, regardless of your personal notification preferences set for your profile.

Open the individual ticket, and in the right sidebar go to the Followers section.

To add yourself as a follower on the ticket, select the Follow ticket link.


You can also use the search field to find and add either yourself or other users as followers on the ticket.



Unfollowing a ticket

To remove yourself or another user as a follower on a ticket, hover over the agent's name and click the x to the right.


For more information, see: Changing a customer on a ticket