Within Teamwork Desk, you can use
the ticket deck to bookmark and quickly toggle
between a custom set of tickets.
Tickets added to your ticket deck
are accessible via the ticket deck (
) icon in Teamwork
Desk's main navigation menu.
) icon in Teamwork
Desk's main navigation menu.
You can bulk add tickets to the
ticket deck while viewing a list of tickets in
one of your inboxes. Check the box on each
relevant ticket's left, then click the
deck icon (
) in the quick
ticket actions toolbar.
) in the quick
ticket actions toolbar.
You can also add tickets
individually via the ticket options menu.
While viewing a ticket, click the options
button (...) in the ticket's top right
and select Add to Ticket Deck. If
the ticket you are viewing is already in the
ticket deck, you will instead see an option
to Remove from Ticket Deck.
Once you click the add option in
either location, the ticket(s) are
automatically added to your ticket deck and a
ticket count will overlay the ticket deck
icon. This count updates as you add and remove
tickets from the ticket deck.
Click the ticket deck icon to view
your bookmarked tickets.
💡 If you open the
ticket deck while
viewing a ticket, an option to Add
this ticket to deck option is
displayed at the bottom of the panel.
Clicking a ticket in the ticket deck
brings you directly to that
ticket.
You can quickly navigate between
tickets in the ticket deck. The ticket you are
currently viewing is highlighted in the
ticket deck.
Ticket deck options
- Add this ticket to deck: When viewing an individual ticket that has not already been added to the deck, you can use this option at the top of the ticket deck.
- Remove ticket: Hover over a ticket in the deck and click the x on the ticket's right to remove it from the deck.
- Reorder tickets: Reorder the tickets within the ticket deck by dragging and dropping tickets to a new position.📝 By default, tickets are placed at the bottom of the list when added to the deck.
- Clear all: Remove all existing tickets from the ticket deck.
- Undo: Restore the tickets previously in the deck before you used the clear all option.📝 This option will no longer be available once you add tickets to the deck again or refresh the page.
For more information, see: Viewing Tickets