Within Teamwork Desk, you can use the ticket deck to bookmark and quickly toggle between a custom set of tickets.
Tickets added to your ticket deck will be accessible in the top right of your site next to the search field.
You can bulk add tickets to the ticket deck while viewing a list of tickets in one of your inboxes. Select the checkboxes to the left of each relevant ticket to reveal the ticket options toolbar and click the Add to Ticket Deck option.
You can also add tickets individually via the ticket options menu. While viewing a ticket, click the options button in the top right and select Add to Ticket Deck. If the ticket you are viewing is already in the ticket deck, you will instead see an option to Remove from Ticket Deck.
Once you click the add option in either location, the ticket(s) will automatically be added to your ticket deck and a ticket count will overlay the deck icon. This count will update as you add and remove tickets from the deck.
Click the ticket deck icon to open a dropdown list of your selected tickets.
Clicking a ticket in the ticket deck dropdown will bring you directly to that ticket. You can quickly navigate between any of the tickets in the deck. The ticket you are currently viewing will be highlighted in the ticket deck.
Ticket deck options
- Add this ticket - when viewing an individual ticket that has not already been added to the deck, you can use the Add this ticket option at the top of the ticket deck dropdown.
- Remove ticket - click the x to the right of a ticket to remove it from the ticket deck.
- Clear all - clear all existing tickets from the ticket deck.
- Reorder tickets - using drag and drop, you can reorder the tickets within the ticket deck.
- By default, tickets will go to the bottom of the list when added to the deck.
- Undo - when you use the clear all option to remove all tickets from the deck, you will see an undo option in the top right of the ticket deck dropdown.
- Clicking Undo will restore the tickets previously in the deck before you cleared it.
- This option will no longer be available once you add tickets to the deck again or refresh the page.
For more information, see: Viewing Tickets