Within Teamwork Desk, you can create Help
Docs sites with support articles for your
customers to reference.
You can manage everything to do with your
help docs via the site-level Help Docs
area in the main navigation bar.
Here, you can view and interact with
your existing sites as well as create new
ones.
Categories
For each site, you can use categories to
group and organize your articles based on
topic.
Each article must belong to at
least one category, with the option of
adding it to multiple categories.
Related articles
For each individual article, you
can select other articles which relate to
the topic at hand.
Links to these related articles
will appear to the right of the published
article for easy access for
visitors.
Revisions
Each time you make changes and
save an article, a new revision of the
article will be created. It will
include information on when the previous
version was created and by whom.
This allows you to access and
view previous versions of the article and
see how it has evolved.
Status
Set
a status for each individual
article:
- Draft
- not visible to visitors of
your site
- Unpublished
- not visible to visitors of
your site
- Published
- accessible to visitors of
your published
site
Preview
Once the first revision of an
article has been saved, you will see a
preview option in the right sidebar.
Clicking Preview will open a new
tab with a preview of how the article will
look once published to your site.
Display
order
(relevance)
You
can update the relevance number
for each article to prioritize
more important
articles.
The
lower the number you apply, the
higher the article will appear in
the search
results.
Old URL
Add an old URL link to the
article so people visiting an older
version will be redirected to the current
article.
For more information, see: Working with the Help Docs Area