Within Teamwork Desk, you can set your own spam rules to ensure that mail from certain senders is always or never marked as spam.

By default, Teamwork Desk uses a spam detection and filtering server. Our system will prioritize the allowed list over the blocked list.

Therefore, if you block a domain such as @helpdocsite.com but allow a user such as lee@helpdocsite.com, emails from lee@helpdocsite.com will still come through to your site because it is allowed even though the domain of @helpdocsite.com is blocked as a whole.

Teamwork Desk spam control

Teamwork Desk implements the following for both allowed and blocked IP lists:
  • Specific email address (ex. spammers@spam.com)
  • Email domain (ex. "spam.com")
  • Subject (ex. "Anymore of that spam?")
  • IP address of original sender (ex. 127.0.0.1)
  • Match all senders, ensuring that no e-mail is ever automatically marked as spam (*)

Manage IP lists

🔑 Only site admins can access site settings and manage spam settings.

  1. Click your profile icon in Teamwork Desk's main navigation menu.
  2. Select Settings from the dropdown menu.
  3. Switch to the General subsection.
  4. Select Spam Control from the left navigation panel.
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  5. Manage your Allowed and Blocked lists.
    1. Enter an IP address into the relevant field.
    2. Click Add.

For more information, see: Spam Filtering