Within Teamwork Desk, you can notify another agent of a specific ticket by mentioning them in a note.

When viewing a ticket, go to the Note tab.



From here, you can then then add a note to the agent you wish and notify them by typing @ followed by their Desk username.


Any users who have been added to your Teamwork Desk site can be @mentioned.

Once you use the @ symbol and type a letter after it the names relating to that letter will be populated into a list.

If you use the @ symbol and type a letter which only applies to one user then that user name will be auto filled to the note rather than giving you a list to choose from.

Note: Only users who have accepted the Desk invitation can be notified.

For more information, see: Adding a note to a ticket