Within Teamwork Desk, you can notify another agent of a specific ticket by mentioning them in a note.
When viewing a ticket, go to the Note tab.
From here, you can then then add a note to the agent you wish and notify them by typing
@followed by their Desk username.
Any users who have been added to your Teamwork Desk site can be
Once you use the
@symbol and type a letter after it the names relating to that letter will be populated into a list.
If you use the
@symbol and type a letter which only applies to one user then that user name will be auto filled to the note rather than giving you a list to choose from.
Note: Only users who have accepted the Desk invitation can be notified.
For more information, see: Adding a note to a ticket