Within Teamwork Desk, you can notify another agent of a specific ticket by mentioning them in a note.
When viewing a ticket, go to the Note tab.
From here, you can then then add a note to the agent you wish and notify them by typing
@ followed by
Any users who have been added to your Teamwork Desk site as agents can be
Once you use the
@ symbol and
type a letter after it the names relating to
that letter will be populated into a list.
- The dropdown list will include any agents
with permission to access the inbox, along
with any administrators on the site.
Note: Only users who have accepted their Teamwork Desk invitation can be notified.
For more information, see: Adding a Note to a Ticket