Within Teamwork Desk, you can add an
authentication option to your Help Docs site
to restrict public access.
To make a Help Docs site private, go to
the Help Docs area at the top of your site
and select the site you wish to
update.
![Image Placeholder](/desk/file/10764480/Screenshot 2020-11-18 at 11.21.27.png)
When viewing the site, select
the Settings tab at the top of
the screen, below the site name.
![Image Placeholder](/desk/file/9270172/Screenshot 2019-07-09 at 17.32.23.png)
Under the Basics area of the site
settings you will have the options for Authentication Options. Hover over
the setting to reveal the edit
pencil.
![Image Placeholder](/desk/file/9270182/authentication.gif)
Once you click the edit pencil, a
dropdown will appear allowing you to choose
which authentication option to apply to the
Help Docs site.
![Image Placeholder](/desk/file/11818846/Screenshot 2021-10-25 at 10.05.07.png)
- None - the site is public to
everyone. This is the default setting when
a Help Docs site is created.
- Desk Agents & Administrators - only those who can log in to your Desk account can see the Help Docs site.⚠️ Archived agents cannot access user-restricted Help Docs sites.
- Password Protected - set a password
that will be required when someone
navigates to the Help Docs site.
- We encrypt the password using industry
standard method. To further enhance
the security, any time you change the
password to the Help Docs, all users
are required to re-authenticate to
continue browsing.
- IP Address Allowed - set an IP
range of allowed IP addresses that can
access the Help Docs site.
![Image Placeholder](/desk/file/11818847/Screenshot 2021-10-25 at 10.06.39.png)
- IP Address Blocked - set an IP
range of blocked IP addresses that cannot
access the Help Docs site.
![Image Placeholder](/desk/file/11818848/Screenshot 2021-10-25 at 10.07.18.png)
When using the IP Address options an IP
address range is inclusive of the From
Address to the To
Address. For example, 127.0.0.1 - 127.0.0.3 contains 3 IP
addresses: 127.0.0.1, 127.0.0.2 and 127.0.0.3. You can also specify a
single IP address by omitting the To Address.
![Image Placeholder](/desk/file/11818857/Screenshot 2021-10-25 at 10.09.47.png)
For more information, see: Creating a Help Docs
Site