Within Teamwork Desk, you can add an authentication option to your Help Docs site to restrict public access.

To make a Help Docs site private, go to the Help Docs area at the top of your site and select the site you wish to update.

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 When viewing the site, select the Settings tab at the top of the screen, below the site name.

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Under the Basics area of the site settings you will have the options for Authentication Options. Hover over the setting to reveal the edit pencil.

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Once you click the edit pencil, a dropdown will appear allowing you to choose which authentication option to apply to the Help Docs site.

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  • None - The site is public to everyone. This is the default setting when a Help Docs site is created.
  • Desk Agents & Administrators -  Only those who can log in to your Desk account can see the Help Docs site.
  • Password Protected - Set a password that will be required when someone navigates to the Help Docs site.
    • We encrypt the password using industry standard method. To further enhance the security, any time you change the password to the Help Docs, all users are required to re-authenticate to continue browsing.
  • IP Address Whitelist - Only whitelisted IP addresses can view your site.
  • IP Address Blacklist - Everyone not in your blacklisted IP addresses can view your site.
Note: When using the IP Address Whitelist/Blacklist options an IP address range is inclusive of the "From Address" to the "To Address" for example - contains 3 IP addresses, and You can also specify a single IP address by omitting the "To Address".

For more information, see: Creating a Help Docs Site