Knowledge Base

Within Teamwork Desk, you can create Help Docs sites with with a collection of articles for your customers.

Each Teamwork Desk subscription comes with one free Help Docs site included. You can purchase additional sites via your subscription settings.

The Help Docs area of your site allows you to view and manage your existing sites, as well as create new ones.

In the Help Docs area, you will see a grid view of your existing sites, both published and not published.

You can use the quick search field at the top to find a specific site.

When you hover over an individual site card, select the three dots to access the quick options menu.

From this dropdown, you can:

At the bottom of each site card, you will see the date last updated as well as the avatars of any contributors to the site.

Once six avatars are displayed, a count of the remaining contributors will appear on the right. Clicking this will open a dropdown where you can view and search by name.

To create a new Help Docs site, select the + Add a site option in the top right.

In the new site modal, you will need to add a site name and sub-domain. You also have an option to add a site headline.

For more information, see: Managing Help Docs Settings