Getting Started
Teamwork Desk Settings
Tickets & Inboxes
My Profile
People
- Importing Customers via CSV
- Editing Your Profile Preferences
- Updating an Agent to Desk Administrator
- Permissions - An Overview
- Understanding Companies
- Setting Company Permissions for the Customer Portal
- Updating a Customer's Individual Customer Portal Permissions
- Why Can't I Edit the Company on a Customer's Profile?
- Adding a New Company
- Editing a Company
Help Docs
- Creating a Teamwork Desk Help Docs Site
- Help Docs
- Creating a Help Doc Article
- Creating Private Help Docs
- Changing the Appearance of Your Help Docs Site
- Help Doc Article Media Options
- Help Doc Previous Versions and Revisions
- Help Docs Settings
- Adding a Link to a Help Doc Article
- Adding a Custom Domain for Your Help Docs Site
Reports
Advanced Settings
- Third Party Forwarding
- Modifying Ticket Properties from Your Email Client
- Using your own SMTP Server to Send Emails
- Setting Up Email Forwarding
- Whitelisting or Blacklisting a Sender
- Expected Behavior for CC and BCC on an Email Thread
- Adding DNS Records to Verify Your Domain
- Setting Up Email Forwarding in cPanel
- Forwarding Emails to Teamwork Desk from Gmail
- Teamwork Desk Email Sending Issues
Pricing & Billing
- Difference Between Agents and Part-Time Agents
- Teamwork Desk Offline Billing
- Teamwork Desk Price Plans Explained
- Teamwork Desk Usage Details
- Changing the Email Address for Your Subscription Invoices
- Subscribing to Teamwork Desk
- Viewing Your Subscription Invoices and Payments
- Switching Your Teamwork Desk Plan
- Teamwork Desk Feature Comparison
- Teamwork Desk Referral Program