Getting Started
Teamwork Desk Settings
Using Teamwork Desk
Tickets
Help Docs
- Help Docs
- Working with the Help Docs Area
- Create a Help Docs Site
- Viewing and Managing Article Revisions
- Manage Help Docs Site Settings
- Changing the Appearance of Your Help Docs Site
- Help Docs Authentication Options
- Creating a Help Docs Article
- Adding a Custom Domain to Your Help Docs Site
- Manage Help Docs Categories
Reports
People
- People
- Setting Company Permissions for the Customer Portal
- Understanding Companies
- Importing Companies via CSV
- Editing Your Profile Preferences
- Adding a New Company
- Upgrading an Agent to a Site Administrator
- Updating a Customer's Individual Customer Portal Permissions
- Exporting Companies
- Why Can't I Edit the Company on a Customer's Profile?
Advanced
- Adding DNS Records to Verify Your Domain
- Forward a Ticket
- Webhooks
- Setting up External Forwarding to an Inbox
- Forwarding Emails to Teamwork Desk from Gmail
- Using the Desk API to Integrate with Your Own or Third Party Applications
- Creating an Embeddable Contact Form for Your Site
- Using Your Own SMTP Server to Send Emails
- Importing Tickets
- Teamwork Desk Email Sending Issues
Pricing & Billing
- Purchase a Teamwork Desk Subscription
- Difference Between Agents and Part-Time Agents
- Change Your Teamwork Desk Subscription Plan
- Cancel Your Teamwork Desk Subscription
- View Your Subscription Invoices and Payments
- Teamwork Desk Offline Billing
- View Your Subscription Summary
- Change Your Subscription Invoice Email Address
- Update Your Payment Details
- Understanding Pro-Rata Billing