- Getting started - Help docs
- Getting started - Inboxes & Unified Inbox
- Getting Started - Integration with Teamwork Projects
- Getting started - Metrics
- Getting started - My profile
- Getting started - Reports
- Getting started - Search
- Getting started - Settings
- Getting started - Tickets
- Getting started - Users & Permissions
Getting Started
Inboxes and Permissions
- Editing your profile preferences
- Creating a new ticket on behalf of a customer
- Can an agent create a new inbox?
- Account limits
- Adding DNS records to verify your domain
- Adding or removing inboxes from my unified inbox
- Can an Administrator see all items?
- Can I add alternate e-mails?
- Can I modify ticket properties from my email client?
- Changing a customer on a ticket
Triggers
- Can a trigger be enabled across all my inboxes?
- Can I restrict who can apply a Trigger?
- Disabling a trigger
- Editing or deleting a trigger
- What actions can be performed when the conditions are set?
- What conditions can I set?
- What is the difference between an Automatic Trigger and a Manual Trigger?
- Where can I set-up Triggers?
- Workflow
General Settings
- Adding a custom domain name for your site
- Can I control spam?
- Enabling hidden images
- How does Desk filter spam?
- Resending a user invite within Desk
- Setting up Desk to use your own SMTP server to send emails
- Setting up email forwarding
- Settings Inboxes – Creating an inbox
- Using markdown with desk
- What are the company settings?
Help Docs
Reports
Tickets
- Can I add a note to a ticket?
- Can I assign the ticket to another user?
- Can I create tickets from a form on my website?
- Can I merge two or more tickets?
- Can I modify ticket properties from my email client?
- Can I set up my own ticket sources?
- Can I set up my own ticket types?
- Changing the appearance of your customer portal
- Creating a new ticket from an existing ticket
- Creating a ticket