Getting Started
Inboxes and Permissions
- Can an agent create a new inbox?
- Account limits
- Adding DNS records to verify your domain
- Can an Administrator see all items?
- Can I add alternate e-mails?
- Can I modify ticket properties from my email client?
- Edit an inbox's email signature
- Forwarding emails to Teamwork Desk from Gmail
- How can I add/remove inboxes from my unified inbox?
- How can I change my notification settings?
My Profile
- Can I add alternate e-mails?
- How can I change my notification settings?
- How can I change my password?
- How can I change my profile photo?
- How can I change my timezone?
- How can I generate an API Key?
- My Profile an overview.
- Where can I add / edit my profile details?
- Where can I enable / disable inboxes that I am assigned to?
General Docs
- Additional File Storage
- Can I add a note to a ticket?
- Can I assign the ticket to another user?
- Can I control spam?
- Can I forward an e-mail to Teamwork Desk and have that show as from the customer?
- Can I merge two or more tickets?
- Desk didn't send my reply or notification
- Enabling hidden images
- How can I link to helpdoc articles?
- How can I set up my account?
General Settings
- Can I control spam?
- Enabling hidden images
- How can I use Markdown with Desk?
- How can I whitelist or blacklist a sender?
- How do I create a canned response?
- How do I set up email forwarding?
- How does Desk filter spam?
- Setting up Desk to use your own SMTP server to send emails
- Settings Inboxes – Creating an inbox
- What are the company settings?
Files & Storage
Help Docs
- Can I see previous versions of my docs?
- Getting started with Help Docs
- How can I create Private HelpDocs?
- How can I enable Disqus on my HelpDocs site?
- How do I add a custom domain for my Helpdocs site?
- How do I add an article?
- How do I add or edit categories?
- How do I change the appearance of my Help Docs site?
- How do I upload images and videos?
Billing
- Changing the email address for your subscription invoices
- Difference between an Agent and a Part-Time Agent
- How Billing Works
- I see a payment on my bank statement from Stripe, is this Teamwork Desk?
- Price Plans Explained
- Viewing your subscription invoices and payments
- What Payment methods do you accept?
- Where can I enter my payment details?
Security
Reports
Integration
- Can I complete the task from within Teamwork Desk?
- Can I reopen the task from within Teamwork Desk?
- Enable the time tracking tool
- How do I create a task from within Teamwork Desk and have it show in Teamwork Projects?
- How do I integrate Teamwork Desk with Teamwork Projects?
- How do I view a task I created within Teamwork Desk?
- How to use Google Apps / G Suite to forward emails to Teamwork Desk
- Logging time from a ticket to a project
- The integration features between Teamwork Desk and Teamwork Projects
- Webhooks
Tickets
- 3rd Party Forwarding
- Can I add a note to a ticket?
- Can I assign the ticket to another user?
- Can I create tickets from a form on my website?
- Can I merge two or more tickets?
- Can I modify ticket properties from my email client?
- Can I set up my own ticket sources?
- Can I set up my own ticket types?
- Changing the appearance of your customer portal
- How do I create a ticket?
Import
Triggers
- Can a trigger be enabled across all my inboxes?
- Can I restrict who can apply a Trigger?
- How can I disable a Trigger?
- How can I edit/delete a Trigger?
- What actions can be performed when the conditions are set?
- What conditions can I set?
- What is the difference between an Automatic Trigger and a Manual Trigger?
- Where can I set-up Triggers?
- Workflow