Within Teamwork Desk, you can view
and interact with individual tickets across your
inboxes.
Go to the Tickets area of
your site and select the relevant inbox or
smart inbox subsection from the left
navigation pane.
📝 In Teamwork Desk's
navigation
redesign, currently in early
release, the
status
groups nested under each inbox have moved to a secondary
horizontal navigation for Starred
Inboxes, My Tickets,
Custom Views (aka smart
inboxes), Individual
inboxes, and Training
Wheels.
Click a ticket in the corresponding
list to open the individual ticket
thread.
Individual ticket view
The ticket thread will be shown
in
the main area of the page. The inbox
navigation pane will be accessible on the
left
of the thread, with advanced ticket
options on the right.
The subject line of the ticket will
remain fixed at the top of the ticket, even
when scrolling through the ticket
thread.
Ticket options
When viewing a ticket, you
can interact
with the thread itself as well as the
properties of the ticket. These
options
include:
Navigating the ticket
thread
When a ticket has multiple
replies,
you will see a Jump
to option
allowing you to quickly move to the bottom
or
top of the thread depending on your
current
position.
You can minimize an individual reply
or note in the Messages tab by clicking
in the reply area. Click it again to reopen
the reply.
Alternatively, use the arrow in the
top right of the thread to collapse or expand
all replies at once.
The Hide
activity option removes each
activity entry from the thread. You can
display them again by clicking Show
activity.
For more information, see: Ticket Options and
Settings