✔️ Available on all subscriptions.
Within Teamwork Desk, you can view
and interact with individual tickets across your
inboxes.
View tickets
- Select Tickets from Teamwork Desk's main navigation menu.
- Scroll to the Inboxes subsection of the left
navigation panel.
- Click the relevant inbox.
- The tickets associated with the inbox are grouped based on their current status in a horizontal navigation menu at the top of the view — only statuses containing tickets are displayed.
- Click a ticket to open the individual ticket thread. We'll go through the individual ticket view in the next section.
Individual ticket
view
The ticket thread is shown
in
the main page area.
- The ticket's advanced
options are displayed in
a panel on the thread's right.
- The site's inbox
navigation panel is accessible on the
thread's left.
The ticket's subject line
remains fixed at the top of the ticket,
even
when scrolling through the full
thread.
Ticket
options
When viewing a ticket, you
can interact
with the thread itself as well as the
properties of the ticket. These
options
include:
Navigate the
ticket
thread
- Jump to: When a ticket has
multiple
replies,
you will see a Jump
to option
allowing you to quickly move to the
bottom
or
top of the thread depending on your
current
position.
- Minimize replies: You can collapse an individual reply or note in the Messages tab by clicking in the reply area. Click it again to reopen the reply. Use the arrow in the thread's top right to collapse or expand all replies.
- Hide activity: Click Hide
activity in the thread's
top right to hide activity entries
from the thread. Click Show
activity to display them
again.
For more information, see: Ticket
Options and
Settings