Within Teamwork Desk, you can view and interact with individual tickets across your inboxes.
Go to the Tickets area of your site and select the relevant inbox or smart inbox subsection from the left navigation pane.
Click a ticket in the corresponding list to open the individual ticket thread.
In the individual ticket view, the ticket thread will be shown in the main area of the page. The inbox navigation pane will be accessible on the left of the thread, with advanced ticket options on the right.
When a ticket has multiple replies, you will see a Jump to option allowing you to quickly move to the bottom or top of the thread depending on your current position.
When viewing a ticket, you can interact with the thread itself as well as the properties of the ticket. These options include:
- Using the Ticket Editor
- Ticket Reply Options
- Working with the Ticket Options Sidebar
- Logging Time on Tickets
For more information, see: Ticket Options and Settings