Within Teamwork Desk, you can view and interact with individual tickets across your inboxes.
Go to the Tickets area of your site and select the relevant inbox or smart inbox subsection from the left navigation pane.
📝 In Teamwork Desk's navigation redesign, currently in early release, the status groups nested under each inbox have moved to a secondary horizontal navigation for Starred Inboxes, My Tickets, Custom Views (aka smart inboxes), Individual inboxes, and Training Wheels.
Click a ticket in the corresponding list to open the individual ticket thread.
Individual ticket view
The ticket thread will be shown in the main area of the page. The inbox navigation pane will be accessible on the left of the thread, with advanced ticket options on the right.
The subject line of the ticket will remain fixed at the top of the ticket, even when scrolling through the ticket thread.
When viewing a ticket, you can interact with the thread itself as well as the properties of the ticket. These options include:
Navigating the ticket
When a ticket has multiple replies, you will see a Jump to option allowing you to quickly move to the bottom or top of the thread depending on your current position.
You can minimize an individual reply or note in the Messages tab by clicking in the reply area. Click it again to reopen the reply.
Alternatively, use the arrow in the top right of the thread to collapse or expand all replies at once.
The Hide activity option removes each activity entry from the thread. You can display them again by clicking Show activity.
For more information, see: Ticket Options and Settings