Within Teamwork Desk, you can export a list of agents from your site.
Note: All data is exported as a ZIP file which extracts to a .JSON file.
To export your data, click your profile icon in the top right of the main navigation bar and choose Settings from the dropdown menu.
In the Settings area, go to the General subsection and select Export Data from the left sidebar.
To the top right of the page you will see an option to export. Select this and choose Agents from the dropdown menu.
The export will begin automatically, and a message will appear in the bottom right.
Note: Depending on your selection and the amount of data being exported the time for completion can vary.
Once the export is complete it will appear in the Export Data area, listed along with any previous exports.
You will see the export type, status, and export date, along with a download option on the right-hand side.
The downloaded zip file will be extracted to a .JSON file when opened. For each agent, the export will include:
|ID||Is admin||Review enrollment|
|Alt email||Is app owner|| - Enrolled|
|Book meeting link||Is Desk admin || - Review percentage |
|Cell phone||Is part time|| - Created at|
|Cell phone country||Job title|| - Updated at |
|Cell phone prefix||Language ||Role|
|Company ID||Last name||Send push notifications |
|Created at||Nickname||Send web notifications|
|Edit method ||Office phone||Status|
|Email||Office phone extension||Time format ID|
|First name ||Permissions||Time Zone ID|
|Avatar URL||Reviewer||Updated at|
For more information, see: Understanding Reports