Within Teamwork Desk, you can integrate your account with Chatify to push live chats to tickets.
Locating your Teamwork Desk API
You will first need to locate your Teamwork Desk API key. Click your profile icon in the top right of your site and select View Profile from the dropdown menu.
While viewing your profile, select the API Keys tab. If you do not have any existing API keys, you can create a new one by clicking Create an API Key and choosing VI API Key.
Note: Teamwork Desk V2 API keys are not supported by this integration, so you will need to generate a V1 key.
Once you have an API key created, click the copy icon to the right of the key to copy it to your clipboard.
Setting up the integration in
Click your profile icon in your Chatify account and select the Admin option in the bottom left.
In the admin center, go to the Community section and select the Integrations tab. Click the Add button to the right of the Teamwork Desk option.
Paste your copied Teamwork Desk API key into the API key field.
You will also need to add the subdomain of your Teamwork site URL into the subdomain field. You can locate this in your browser address bar when viewing your site.
Note: Teamwork Desk site URLs using custom domains are not supported by this integration.
When you click Next, you can select a default agent and inbox from your Teamwork Desk site. You can also select which agents to add to Chatify and specify whether new agents and customers should be automatically added in future.
Using the integration
Once the integration is set up, you will see a Push to Teamwork Desk option near the bottom right of each live chat conversation.
When you click this option, you will be able to select an agent and inbox in your Teamwork Desk site. Click Push to create a ticket including a transcript of the live chat.
For more information, see: Chatify documentation - Teamwork Desk Integration