Within Teamwork Desk, you can export a list of tickets from your site. This report also includes ticket statuses and ticket types.
Note: All data is exported as a ZIP file which extracts to a .JSON file.
To export your data, click your profile icon in the top right of the main navigation bar and choose Settings from the dropdown menu.
In the Settings area, go to the General subsection and select Export Data from the left sidebar.
To the top right of the page you will see an option to export. Select this and choose Tickets from the dropdown menu.
The export will begin automatically, and a message will appear in the bottom right.
Note: Depending on your selection and the amount of data being exported the time for completion can vary.
Once the export is complete it will appear in the Export Data area, listed along with any previous exports.
You will see the export type, status, and export date, along with a download option on the right-hand side.
The downloaded zip file will be extracted to a .JSON file when opened. For each ticket, the export will include:
|Customer ID||Response time in minutes||Code ||Is custom|
|Inbox ID||Resolution time in minutes||Name||Name|
|Spam score ||Threads||Display order||Display order|
|Subject|| - Counts||Is custom||Ticket count|
|Ticket priority ID||Custom fields||Color||Created at|
|Ticket source ID ||Icon||Updated at|
|Ticket status ID||Created at|| |
|Ticket type ID|| ||Updated at|| |
|Assigned to ID|| ||Created by user ID|
|Merged to ticket ID|| ||Updated by user ID || |
|Created at || ||Number of tickets|| |
For more information, see: Understanding Reports