Within Teamwork Desk, you can export
a list of tickets from your site. This
report also includes ticket statuses
and ticket types.
Note: All data is exported as
a ZIP file which extracts to a .JSON
file.
To export your data, click your
profile icon in the top right of the
main navigation bar and
choose Settings from
the dropdown menu.
In the Settings area, go to the
General subsection and
select Export
Data from the left
sidebar.
To the top right of the page you will
see an option to export. Select this
and choose Tickets from the
dropdown menu.
The export will begin automatically,
and a message will appear in the
bottom right.
Note: Depending on your
selection and the amount of data being
exported the time for completion can
vary.
Once the export is complete it
will appear in the Export Data
area, listed along with any
previous exports.
You will see the export type,
status, and export date, along
with a download option on the
right-hand side.
The downloaded zip file will be
extracted to a .JSON file when opened.
For each ticket, the export will
include:
| Tickets | Statuses | Types | |
|---|---|---|---|
| ID | Updated at | ID | ID |
| Customer ID | Response time in minutes | Code | Is custom |
| Inbox ID | Resolution time in minutes | Name | Name |
| Spam score | Threads | Display order | Display order |
| Subject | - Counts | Is custom | Ticket count |
| Ticket priority ID | Custom fields | Color | Created at |
| Ticket source ID | Icon | Updated at | |
| Ticket status ID | Created at | | |
| Ticket type ID | | Updated at | |
| Assigned to ID | | Created by user ID | |
| Merged to ticket ID | | Updated by user ID | |
| Created at | | Number of tickets | |
For more information, see: Understanding Reports