Within Teamwork Desk, you can set a custom domain for your customer portal.

You can then direct your customers to your custom domain to create a support ticket.

To set your custom domain, click your profile icon to the top right of the navigation bar and select Settings.

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In the Settings area, go to the Customer Portal subsection and select General Settings from the left sidebar.

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In the Basics section, you will have the option to set a custom domain.

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Note: Make sure you create a CNAME record for your domain which points to your Teamwork domain. This is required to make your custom domain for your customer portal work.

For more information, see: Setting Up Your Customer Portal