Within Teamwork Desk there are three paid subscription options: Starter, Plus and Pro.
You can see a full list of features and comparison on theTeamwork Desk pricing page.
You can change your price plan at any point and you can decide to buy a plan and subscribe at any point during your trial (ending your free trial in doing so).
When you first sign up, you can use Desk for a trial period of 30 days. During this period, no charges will be made, no matter how many tickets you reply to or how many agents you have.
You can subscribe to a plan or end your trial at any point. Once your trial is over you will be given a few days to choose a plan and enter your credit card details.
To adjust your subscription plan or upgrade, click on your profile icon to the top right of Desk and choose 'Settings' from the dropdown:
In the settings area, go to the 'Billing' tab and select 'Subscription' from the left pane:
In the subscription area, you will see a 'Billing Cycle Usage' section detailing your current subscription information including plan, billing period, agents, and help docs sites.
Subscribing to a plan
To subscribe to a Teamwork Desk plan, click the 'Subscribe' button below the usage section:
When you click subscribe, you will be brought to the checkout page where you can see the plan options.
At the top of the screen, you can use the 'Team Members' field or the numbers slider to select the number of users you want to add to your subscription:
Once you have entered your team size, you can choose between annual and monthly billing and select your plan:
Below the price plans, you can also add additional help docs sites to your subscription:
Click the 'Add Payment Details' button in the bottom right to proceed to payment.
On the payment details page, you can enter your payment information, billing address and contact information.
On the final page, you can review your subscription details.
If you have received a discount code, it can be entered at the bottom of this page:
Help Docs pricing
With your subscription, you get one free site with unlimited articles. Every additional site is $20 per month, per site.
For $20 a month per additional site, you get unlimited articles on those additional sites. Some examples here to show how what to expect:
- No Help Docs sites - no charge
- 1 Help Docs site with any number of articles - no charge
- 3 Help Docs sites with any number of articles - $40 per month (1 free site + 2 sites x $20)
You will be charged from the point of when you subscribe to a plan.
For annual payments, you will get billed for the year ahead from the date of payment. Adding Help Doc sites or agents during the year will result in one-off charges pro-rata until the end of the billing year.
Note: Stripe is our payment processing partner, in some rare instances 'Stripe' may appear on your credit card statement, this is a legitimate charge from Teamwork.
Viewing your invoices
You will be emailed your invoice each billing period. You can also access your history of invoices from the Billing page in Teamwork Desk.
By clicking View Invoice you will have the option to download an invoice as a PDF document
You will get an email containing billing information when subscribing.
Contact firstname.lastname@example.org with any support queries about billing or any invoice you received.
For more information see: Price plans explained