Within Teamwork Desk, you can create a Help
Docs site to help your customers to resolve
their own issues.
- Select Help Docs from
Teamwork Desk's main navigation
menu.
- Click Add a site in the view's top right.
- Fill out the site's details:
- Site Name: Set
the site's name.
- Sub-domain: Your
sub-domain (aka the
customizable part of the URL)
can be a
combination of letters and
numbers. Your site URL will
look
like yoursubdomain.helpdocsite.com.
- Site Headline -
add a description for your
site
(optional) that will be
displayed
above the search field on your
Help Docs site
homepage
- Click Add a site to create the site.
Once created, you
can:
- Choose the site's authentication access option.
- Add categories
- Create articles
For more information, see: Getting Started with Help
Docs