Within Teamwork Desk, you can create a Help Docs site to help your customers to resolve their own issues.

Go to the Help Docs area at the top of your site.

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Select the Add a site button in the upper right corner of the Help Docs area.

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When setting up a Help Docs site, you will be required to enter a site name and sub-domain.

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Site details

  • Site Namepick a name for your site
  • Sub-domain - your subdomain can be a combination of letters and numbers and will look like yoursubdomain.helpdocs.com
  • Site Headline - add a description for your site (optional) that will be displayed above the search field on your Help Docs site homepage
Once you have created the site, you can start adding categories and individual articles to the site for your customers to read.

For more information, see: Getting Started with Help Docs