Within Teamwork Desk, you can use the
site-level search to quickly find
various items.
Quick
search
Click Search in Teamwork
Desk's main navigation menu to
open the search panel.
As you start
typing in the
search
field, the quick search returns
results in the panel. By default, it searches tickets for matches to your search term but you can select:
- Companies
- Customers
- Help Docs
- All
Search results are clickable and will bring you to the item's full view (ticket thread, company profile, Help Docs article, customer profile).
Advanced
search
Click Advanced
Search before or after entering a search term to
access the full search
results. Pressing Enter /
Return on
your
keyboard while your cursor is
active in the search field
also brings you to
the
advanced search
area.
In the advanced search
view, you can navigate between
separate results tabs for each
item
type.
You can also use advanced
filters (
) to further
refine your results
based on a variety of properties. The
filter options vary
depending on the item type you are
viewing (tickets, customers,
companies, help docs).

Search hints
If you know an item's ID
(ticket, customer,
company, Help Docs site, or Help Docs
article, you
can enter the ID into the search field
to
find the item.
To further refine your search, use the search hints available within the search bar. You can use these hints to search for exact:
- Ticket ID
- Inbox
- Subject text
- Body text
- Tag
- Customer name
- Email
Ticket ID will only return results with the full ticket ID, no partial matches will return any results.
Search by
item ID
If you know an item's ID
(ticket, customer,
company, Help Docs site, or Help Docs
article), you
can enter the ID into the search field
to
find the item.
- You can see the ticket ID at the top
of the reply editor when viewing a
ticket.
- You can see the ID of other items in
your site URL when viewing the
individual item.
Imported tickets
Search for tickets you imported from one of Teamwork Desk's app importers based on the ticket's original ID in the previous help desk.
Ex. A Freshdesk ticket ID was 123456. Once imported to Teamwork Desk, you can search by that original ID (123456) in Teamwork Desk search to locate the ticket.
Supported customer search options
When searching for customers, you can
optionally search based on email address
or customer ID.
- Email: When your search term contains
the @ character, it will search for
matching email addresses.
- Example: jane.daniels@mcconsultinghq.com
- Customer ID: Use to search for
a specific
customer.
- Example:
271602