Within Teamwork Desk, you can use the
site-level search to quickly find
various items.
Quick
search
Click Search in Teamwork
Desk's main navigation menu to
open the search panel.
As you start
typing in the
search
field, the quick search returns
results in the panel. By
default,
it searches everything (aka across
all
supported
item types) for matches to your
search
term. A maximum of 5
results are show per
item.
Refine your
search by clicking everything in the
search field and choosing
a specific item type
(tickets, companies,
customers, help docs).
Quick search
will return the top five
matches
for that item type.
Search results are clickable and
will
bring you to the item's full view (ticket
thread, company profile, Help Docs article,
customer profile).
Advanced
search
Click Advanced
Search at the bottom
of the search panel before
or
after entering a search term to
access the full search
results. Pressing Enter /
Return on
your
keyboard while your cursor is
active in the search field
also brings you to
the
advanced search
area.
In the advanced search
view, you can navigate between
separate results tabs for each
item
type.
You can also use advanced
filters (
) to further
refine your results
based on a variety of properties. The
filter options vary
depending on the item type you are
viewing (tickets, customers,
companies, help docs).
) to further
refine your results
based on a variety of properties. The
filter options vary
depending on the item type you are
viewing (tickets, customers,
companies, help docs).Search by
item ID
If you know an item's ID
(ticket, customer,
company, Help Docs site, or Help Docs
article, you
can enter the ID into the search field
to
find the item.
- You can see the ticket ID at the top
of the reply editor when viewing a
ticket.
- You can see the ID of other items in
your site URL when viewing the
individual item.
Supported ticket
search options
When searching for tickets, you can
prefix your search term to focus your
search on the subject, body, or associated
email.
Subject / body
- Normal query: Search based on
close but not exact match.
- Exact match
- Boolean operators
- Example: subject:quick
brown +fox
-hound
- Example: body:(quick
OR brown) AND
fox
- Proximity
- Example: subject:"Gallon
Milk"~2
Email
- Normal query: email:wolfgang.walter@wh-d.at
- Exact match: email:wolfgang.walter@wh-d.at
- Boolean operators
- Wildcards:
- email:*@wh-d.at
- email:wolfgang*
Imported tickets
Search for tickets you imported from one of Teamwork Desk's app importers based on the ticket's original ID in the previous help desk.
Ex. A Freshdesk ticket ID was 123456. Once imported to Teamwork Desk, you can search by that original ID (123456) in Teamwork Desk search to locate the ticket.
Supported customer search options
When searching for customers, can
optionally search based on email address
or customer ID.
- Email: When your search term contains
the @ character, it will search for
matching email addresses.
- Example: jane.daniels@mcconsultinghq.com
- Customer ID: Use to search for
a specific
customer.
- Example:
271602
For more information,
see: Using
Filters in
Search