Within Teamwork Desk, you can use the site-level search to quickly find various items.

Quick search

Click Search in Teamwork Desk's main navigation menu to open the search panel.

As you start typing in the search field, the quick search returns results in the panel. By default, it searches tickets for matches to your search term but you can select:

  • Companies
  • Customers
  • Help Docs
  • All

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Search results are clickable and will bring you to the item's full view (ticket thread, company profile, Help Docs article, customer profile).

Advanced search

Click Advanced Search before or after entering a search term to access the full search results. Pressing Enter / Return on your keyboard while your cursor is active in the search field also brings you to the advanced search area.

In the advanced search view, you can navigate between separate results tabs for each item type.


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You can also use advanced filters (Image Placeholder) to further refine your results based on a variety of properties. The filter options vary depending on the item type you are viewing (tickets, customers, companies, help docs).

Search hints

If you know an item's ID (ticket, customer, company, Help Docs site, or Help Docs article, you can enter the ID into the search field to find the item.

To further refine your search, use the search hints available within the search bar. You can use these hints to search for exact:

  • Ticket ID
  • Inbox
  • Subject text
  • Body text
  • Tag
  • Customer name
  • Email
Ticket ID will only return results with the full ticket ID, no partial matches will return any results.

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Search by item ID

If you know an item's ID (ticket, customer, company, Help Docs site, or Help Docs article), you can enter the ID into the search field to find the item.

  • You can see the ticket ID at the top of the reply editor when viewing a ticket.
  • You can see the ID of other items in your site URL when viewing the individual item.

Imported tickets

Search for tickets you imported from one of Teamwork Desk's app importers based on the ticket's original ID in the previous help desk.

Ex. A Freshdesk ticket ID was 123456. Once imported to Teamwork Desk, you can search by that original ID (123456) in Teamwork Desk search to locate the ticket.


Supported customer search options

When searching for customers, you can optionally search based on email address or customer ID.

  • Email: When your search term contains the @ character, it will search for matching email addresses.
    • Example: jane.daniels@mcconsultinghq.com
  • Customer ID: Use to search for a specific customer.
    • Example: 271602