Within Teamwork Desk, you can use custom views to view a group of tickets based on particular conditions.

For example, you could set up separate custom views for all of your high priority tickets with a particular tag, tickets from a particular email address, or all tickets you are following.

  • Each custom view can be set with one or multiple conditions tickets have to meet in order to be displayed. Condition options include assignee, tag, whether the ticket has attachments, or associated company.
  • You can create custom views that are private to you or share individual custom views with other agents.

Custom views (formerly known as smart inboxes) can be accessed from the left navigation panel in Teamwork Desk's Tickets area. 

  • Each custom view groups the included tickets by status, similarly to your regular inboxes.

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For more information, see: Create Custom Views