Within Teamwork Desk, you can manage visibility of tickets in the customer portal based on the company your customers are in.
Note: The ability to customize Customer Portal permissions is available on Premium subscriptions and above.
![Image Placeholder](/desk/file/10631510/Screenshot 2020-09-30 at 12.19.03.png)
When you have the Customer Portal enabled for your account, you will need to consider the permissions you set for the company's customers using the customer portal. Even if a company has customer portal permissions set to view personal tickets only, agents can still update customer permissions on an individual basis.
- Customers can view personal tickets only
- When a customer from the company logs in to their portal account, they will only see their own personally submitted tickets.
- Note: On Starter and Pro subscriptions, this is the default permission given to customers added to companies and cannot be changed.
- Customers can view all tickets submitted for this company
- When a customer from the company logs in to their portal account, they will see all tickets submitted by all members of the company
- They can view and respond to every ticket they have access to.
- If they reply to a ticket they do not own, they will automatically be added to the CC field of the ticket.
- They cannot select the Please consider this request solved option when replying to tickets created by other members of their company.
- When using domains to automatically add customers to a company, all customers will be able to see all tickets for all domains associated with the company.
- Note: The permission to view company tickets is available on Premium subscriptions and above.
For more information, see: Setting up Your Customer Portal