Within Teamwork Desk, there are a few different subscription plan options you can choose from.

Depending on the plan you subscribe to, the features available to you will differ:

Features
Starter
Pro
Premium
Enterprise
Agent limit
10 agents
Unlimited
Unlimited
Unlimited
Inbox limit
Unlimited
Unlimited
Unlimited
Unlimited
Help Docs sites
1 free site, additional fee per site per month thereafter 
1 free site, additional fee per site per month thereafter 
1 free site, additional fee per site per month thereafter 
1 free site, additional fee per site per month thereafter 
Ticket Management
Email ticketing




Merge tickets




Split tickets




Print tickets




Add followers to a ticket




Prevent replies to closed tickets




Ticket export




Time tracking




Undo ticket send




Scheduled tickets




Customer satisfaction and happiness ratings




Custom fields




Inbox administrators




Business hours




Agent Productivity
Training Wheels




Canned responses




Collision detection




Private notes in tickets




Filtered search




Ticket tags




Notification history




Part-time agents




Archived agents




Helpdesk Automation
Smart inboxes




Triggers




   - Company trigger condition




   - Business hours trigger options




Customer Management
Customers




   - Customer profile




        - Time




Companies




   - Domain matching




   - Company filtering in Search




   - Account info. in tickets




   - Customize columns - company column




   - Company CSV import




   - Company profile




        - Company details (notes)




        - Time




        - Overview




             - Company stats




             - Company happiness




   - Customer Portal permissions




        - Can view personal tickets




        - Can view all company's tickets




   - Company preview




        - Company stats




        - Company happiness




   - Company based triggers




   - Company filtering in Reports




Collaboration
Teamwork integration




Teamwork CRM integration




Ticket Forms
Embeddable contact form




Customer Portal




Help Docs
Help Docs custom domain




Full CSS customization




Unlimited articles




Live Chat
Live Chat




Reporting
First response time




Top agents




Handle time




Replies to resolve




Agent performance insights




Tickets by channel




Help Docs reports




Security
Database backup




256-bit encryption




Secure passwords




2FA (two-factor authentication)




Single-sign-on




Apps
iOS app




Android app




Teamwork Desk API




Branding
Custom SMTP





You can change your subscription plan at any time.

For more information, see: Subscribing to a Teamwork Desk Plan