✔️ Available on Premium and Enterprise subscriptions.
Within Teamwork Desk, you can use your own SMTP server to send emails to your Desk account.
You can configure the server settings by checking Send email with custom outgoing (SMTP) settings in the Email settings section for every inbox. This is configured for every individual inbox.
- Choose one of the
to skip setting up the server details, or
Customto fill in your own details.
Desk is configured to fall back to using our email servers to send emails if your SMTP server fails to send any emails.
- All system
notifications, including agent
and password reset messages are sent from
@teamworkdesk.comusing Teamwork.com’s mail servers.
- Note: There is no option to
send them with a custom SMTP server.
Make sure you're using an app password.
📝 Gmail's OAuth 2.0 authentication is not supported.
Desk sends from a static IP in each region. We recommend whitelisting the relevant IP address depending on where your Desk site is hosted:
- US-hosted: Whitelist 184.108.40.206 (DNS
- EU-hosted: Whitelist 220.127.116.11 (DNS
tls: first record does not look like a TLS handshake
- This is usually due to a confusion
between TLS connections and the
Use a TLS/SSL connectionconnects to a server over TLS. This is usually on port
STARTTLSconnects to server without TLS initially, and then “upgrades” the connection to TLS with the
STARTTLScommand. This is usually on port 587 or 25.
- Both methods are secure and acceptable. Both exist for historical technical reasons.
- Try changing the option or the port — this usually fixes the problem.
For more information, see: Setting Up an Inbox