✔️ Available on
Premium and Enterprise subscriptions.
Within Teamwork Desk, you can use
your own SMTP server to send emails to your
Desk account.
Getting
started
You can configure the server
settings by
checking Send email with
custom outgoing
(SMTP) settings in the Email
settings section for
every inbox.
This is configured for every individual
inbox.
- Choose one of the
predefined providers
to skip setting up the server details, or
choose
Custom
to fill in your own details.
Desk is configured to fall back to
using our
email servers to send emails if your SMTP
server fails to send any emails.
- All system
notifications, including agent
notifications
and password reset messages are sent from
@teamworkdesk.com
using Teamwork.com’s mail servers. - Note: There is no option to
send them with a custom SMTP server.
Common
problems
Gmail doesn't
work
Make sure you're using an app password.
📝
Gmail's OAuth 2.0 authentication is not supported.
Whitelisting
Desk's
IP
address
Desk sends from a
static IP in each
region. We recommend whitelisting the relevant IP address depending on where your Desk site is hosted:
- US-hosted: Whitelist 3.82.39.110 (DNS
assigned smtp.desk.us.teamwork.com)
- EU-hosted: Whitelist 54.77.89.87 (DNS
assigned smtp.desk.eu.teamwork.com)
TLS error
Error:
tls: first
record does
not look like a TLS
handshake
- This is usually due to a confusion
between TLS connections and the
STARTTLS
command. Use a TLS/SSL connection
connects to a server over TLS. This is usually on port465
.STARTTLS
connects to server without TLS initially, and then “upgrades” the connection to TLS with theSTARTTLS
command. This is usually on port 587 or 25.- Both methods are secure and acceptable. Both exist for historical technical reasons.
- Try changing the option or the port — this usually fixes the problem.
For more information,
see: Setting Up an
Inbox