Within Teamwork Desk, you can can view any
tasks added to a ticket within the ticket's
Tasks tab.
Here, you will see a list of any tasks
already attached to the ticket, grouped by
project task list.
If a linked task or associated
project is deleted, its connection to the
ticket will be permanently removed. Restoring
the task or project will not re-establish this
link.
Task status
Like in Teamwork.com, each task will have an
icon to the left of its name indicating its
status.
- Active tasks
- Completed tasks
- Dependent tasks
- Parent tasks
If the task has a priority set, you will see
the priority icon to the right of the task
name.
If the task has a progress
percentage set, you will see it displayed to
the right of the task name.
Clicking a task name will open a quick view
with a preview of the task in Teamwork.com.
From the task preview panel, you can open the
task in Teamwork.com by clicking the Open
Task function in the top right
corner.
You can also hover over the task to
access the edit pencil and quick add
properties. At the bottom, you can add
comments to the task.
Hover options
When you hover over a task in the list, you
will see some additional options to the right
of the task name.
Open link in new window - this will open the
task in a new tab.
Unlink task from ticket - this
will remove the task from the
ticket.
Delete task - this will delete
the task entirely, from the ticket and
from its project.
Task details
When you hover over a completed task on the
ticket, an additional modal will be displayed,
showing:
- Created by - who originally created the
task, including creation timestamp
- Completed by - who completed the task,
including completion timestamp
When looking at the list of tickets in a
particular inbox, any ticket with an active
task attached will have a red check mark
beside the subject.
Once a task has been completed, the
associated ticket will have a green check mark
beside the subject and the ticket status will
automatically be set back to Active.
Task privacy
If a task is attached to a ticket, but you do
not have permission to view that task, you
won't be able to view the task details in the
ticket.
For more information, see: Adding a Task to a
Ticket