Within Teamwork Desk, you can delete tickets
from your inboxes individually or in
bulk.
Note: Only administrators, or
users with permission to delete notes, messages,
and tickets can delete
tickets.
Go to the Tickets area of your site
and navigate to the inbox section you want to
delete tickets from.
When viewing the list of tickets, use the
checkboxes to the left of each ticket to
select which ones you want to delete.
Once you have selected at least one ticket,
you will see an additional menu appear at the
top of the tickets list. Click the three dots
to the right of the menu and select Move to
Trash.
Once you click the delete option, the tickets
will be moved to the trash can, where they
will remain for 30 days before being deleted
permanently.
Viewing deleted ticket
details
You can also view who deleted each
ticket in the trash can via the column
options. Click the columns icon in the top
right of the trash can and select the Deleted By option to include it in the
table view.
While viewing a deleted ticket, a
deletion entry will be visible in the Messages tab of the ticket with the
agent name and date of the deletion.
This information will also be noted
in the
ticket's Activity tab.
For more information, see: Restoring Deleted
Tickets