Within the Customer Portal, you can view your submitted tickets and send new responses in the Tickets area.

Once you have logged in, go to the My Tickets tab.

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In your ticket history of previously submitted tickets, you can see the ticket number, subject, created date, last updated, and ticket status. Click on a ticket to view it individually.

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In the top right, you can filter your ticket history by status, as well as use the search bar here to find tickets.

When viewing an individual ticket, you will see a thread of the previous replies on the left, as well as a text editor to submit a new reply.

In the top right, you will see the ticket's status, and any other ticket details that have been enabled.

Any email addresses included as CC in a reply on a thread will be displayed below the author's name in that reply.

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If you have completed the happiness survey received for a solved ticket, your rating will show on the right. You can update your rating here.

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Additional options

Depending on the settings on your customer portal, you may also have some additional options.

Marking tickets as solved - if you have permission, you can mark a ticket as solved when submitting your reply, using the checkbox below the reply editor.

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You may also be able to view and update additional ticket details, such as priority, type, tags and the agent assigned.

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If you have permission to view company tickets in the Portal, you will also see a Company Tickets tab when you log in. Here, you can see a list of all tickets submitted by members of your company, as well as reply to these tickets.

Note: You cannot use the Please consider this request solved option when replying to tickets created by other members of your company.