Within Teamwork Desk, you can sort the spam folder by spam score, turn off spam detection on a per-inbox basis, and set the spam threshold per inbox.

To navigate to your spam settings, click your profile icon to the top right of the navigation bar and select Settings.

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Go to the Inboxes subsection at the top of the Settings area and select the inbox you wish to set the spam control on.

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Choose Edit Inbox within the left pane.

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Hover over the spam threshold setting and click the edit pencil.

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Choose the threshold for which mails will be marked as spam from the dropdown. If the mail received spam rating is higher than your threshold it will be marked as spam.

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Threshold options:

  • Strict (may result in legitimate emails ending up in spam)
  • Normal (recommended)
  • Relaxed (may result in more spam getting through)
  • Off

For more information, see: Whitelisting or Blacklisting a Sender