Within Teamwork Desk, you can manage visibility of tickets in the customer portal based on the company your customers are in.

Note: The ability to customize Customer Portal permissions is available on Premium subscriptions and above.

You can adjust this permission when creating a new company or when editing an existing one.

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When you have the Customer Portal enabled for your account, you will need to consider the permissions you set for the company's customers using the customer portal. Even if a company has customer portal permissions set to view personal tickets only, agents can still update customer permissions on an individual basis.


  • Customers can view personal tickets only
    • When a customer from the company logs in to their portal account, they will only see their own personally submitted tickets.
    • Note: On Starter and Pro subscriptions, this is the default permission given to customers added to companies and cannot be changed.
  • Customers can view all tickets submitted for this company
    • When a customer from the company logs in to their portal account, they will see all tickets submitted by all members of the company
      • They can view and respond to every ticket they have access to.
      • If they reply to a ticket they do not own, they will automatically be added to the CC field of the ticket.
    • When using domains to automatically add customers to a company, all customers will be able to see all tickets for all domains associated with the company.
    • Note: The permission to view company tickets is available on Premium subscriptions and above.

For more information, see: Setting up Your Customer Portal