Note: This version of Teamwork Desk is no longer supported. 
Check out our help docs for the new version of Teamwork Desk here.

Within Teamwork Desk, customers added to companies using domain recognition cannot have their company updated in their profile.

When domains are added to a company, any existing customers or new customers sending in tickets from a matching domain will automatically be added to that company.

On the customer's profile, if they have been added to a company by domain matching, the company cannot be edited by an agent.

When viewing a customer's profile, you will see that the company field cannot be changed:

The only way to remove a customer from a company with domain matching enabled is to:

  • Change the customer's email address, or
  • Remove the domain from the company profile
    • Note: Removing the domain will also remove all associated customers.
For more information, see: Editing a company