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Search for "inbox" yielded 114 results

  • Bulk Edit Options
    Navigate to the relevant section of your site (ex. an inbox, custom view, starred inboxes, or search results). Check the box on the left of each ticket you want to update.
  • Importing Tickets from Zendesk
    > Channels > Api > Token Access > Enable > Add New Token Subdomain - the subdomain you use to login to Zendesk i.e. deathstarsupport.zendesk.com - only the deathstarsupport part is required Fallback inbox
  • Importing Tickets from Freshdesk
    You will need to add: Fallback inbox - Desk will try to figure out which inbox a ticket belongs to based on where it came from in Freshdesk. If that fails, it will be added to the inbox selected.
  • Bulk Updating Tickets in the Teamwork Desk Mobile App
    In any inbox, use the checkboxes to the left of each relevant ticket to select the tickets to be updated.
  • Working with the Ticket Options Sidebar
    Ticket Options - view and update the ticket's properties such as inbox, priority, and source. For inbox, you can quickly access the settings for the inbox by hovering and clicking the settings cog.
  • Setting up Email Forwarding in cPanel
    In the Settings area, go to the Inboxes tab and select the inbox you want to configure forwarding for.
  • Using Your Own SMTP Server to Send Emails
    Getting started You can configure the server settings by checking Send email with custom outgoing (SMTP) settings in the Email settings section for every inbox.
  • Forward a Ticket
    Associated with a different inbox than the original.
  • Send Message Button Options
    Options: Send and back to folder: Sends the message and brings you back to the associated inbox. Send and stay on page: Sends the message and remains on the current ticket.
  • Manage Triggers
    Who Site admins (can create and manage triggers across all inboxes) Inbox admins (can create and manage triggers across inboxes where they're an admin) When As a customer support manager, you want to make
  • Using G Suite to Forward Emails to Teamwork Desk
    When you create your new Inbox in Desk and it asks you to forward your emails to an email address provided on screen, you will then need to copy the address to your Google account.
  • Teamwork Desk Notification Bell
    Filter ( ) Filter the notifications shown based on associated: Inbox Notification type Options ( ) Use checkboxes to refine by: Notifications preferences Delivery notifications Close ( ) Close the notifications
  • Creating and Editing Canned Responses
    Inbox administrators can always manage canned responses for inboxes where they are an admin. To allow agents to manage canned responses, you will need to update your site settings .
  • Viewing an Agent's Performance and Activity
    When hovering over an inbox, you will see an X to the right, allowing you to revoke the agent's access. Any inboxes the agent does not have access to will be listed at the bottom.
  • Creating an Embeddable Contact Form for Your Site
    When a customer uses the form, a ticket will be created automatically in the associated inbox. To enable this, click your profile icon to the top right of the navigation bar and select Settings .
  • Importing Tickets
    Endpoint : POST /v1/import/tickets.json How it works Inboxes Tickets will be imported to the Inbox with the matching emailSource if one exists, otherwise they will be put in the Inbox with the id given
  • Teamwork Desk Feature Comparison
    Depending on the plan you subscribe to, the features available to you will differ: Features Starter Pro Premium Enterprise Agent limit 10 agents Unlimited Unlimited Unlimited Inbox limit Unlimited Unlimited
  • Navigating the Teamwork Desk Mobile App
    Including your personal overview, inboxes, tickets and Activity My Tickets - takes you directly to your personal ticket inbox Help & Support - access Teamwork Desk Help Docs Premium Support - create a
  • Printing a Ticket
    In the Tickets area of your site, go to the relevant inbox and select the ticket you wish to print to open the individual ticket.
  • Submitting a Ticket Through the Customer Portal
    The contact form includes the following default fields: Subject First name Last name Email address Description Note: If you have created any custom fields for an inbox, you can choose whether this field
  • Integrating Teamwork Desk with Chatify
    When you click Next , you can select a default agent and inbox from your Teamwork Desk site.
  • Export a Custom Tickets List
    A CSV file is generated with a list of matched tickets and corresponding property values such as ticket ID, inbox, and assigned agent.
  • Using the Mention Feature on Tickets
    The dropdown list will include any agents with permission to access the inbox, along with any administrators on the site.
  • Updating Your Notification Settings
    At the top of the notifications area, you can choose to apply your preferences to all inboxes you have access to or set different notifications for each inbox.
  • Creating a New Ticket from an Existing Ticket
    Once you click Create , the new ticket will be added as an active ticket in the inbox where the original ticket was located. For more information, see: Merging Tickets